Unacceptable attitude & management

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Tony03061972's review of Haven Boarding Kennels and Cattery - www.havenboardingkennels.com

★☆☆☆☆

“Unacceptable attitude and management ”

written by Tony03061972 on 18/09/2021

We originally took our 8-month Airedale for first hand strip, owner was quite rude, but did an excellent job and gave some helpful and useful advice. We returned in June 2021 for an overnight kennel stay and although our dog did not enjoy his stay, we put that down to him being a bit of a home bod and never being away from us before - he was 11 months old. We planned for a second hand strip - booking in July 2021 for an August appoitment. When we took him for this appointment we were turned away without notice of cancellation as one of his own dogs was in was labour - we were told he had taken our number down wrong and appeared to have no record of our previous attendances or know who we were - obviously bad record keeping. The owner informed us he would contact us by the end of the week to rebook and offered £20 off next time (cost £120 usually) but had still not heard anything nearly 4 weeks later. The owner reported he had told us this may happen when we booked, which was not true - but this was mentioned when we called during the week before the planned appointment to try and change to a Sunday. - again we spoke initially to someone else who said the owner would call us back, this did not happen so we had to call again. We had travelled with our pet nearly 50 miles for this to be done, maybe if the owner was not so self absorbed he would train other staff appropriately to ensure customers are not let down. Despite what the owner may tell you about him being so good at hand stripping, we have subsequently found someone as good or better and more accommodating to our pets needs. Given the incompentcy of the owner I would never recommend for any use. The owner even had the audacity to complain about my husbands poor Google review, accused my husband of not telling the truth and without a sincere apology. There is no excuse for poor management.

  • London

    County

  • Other (ie pet sitting)

    Type of Accomodation

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