Money taken, no blinds delivered, no communication, AVOID

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England151's review of Wilsons Blinds www.wilsonsblinds.co.uk

★☆☆☆☆

“Money taken, no blinds delivered, no communication, AVOID”

Written on: 07/04/2020 by England151 (1 review written)

Appalling service from these guys. Took my order (and money) and then closed a week later blaming Corona Virus. Apart from the fact that my blinds should have been delivered before they closed there has been ZERO communication. Just shut up shop with no communication to customers with existing orders. No answer to emails, no answer to phone calls (continuous wait, pretty sure there is no one there at all, most likely some kind of premium rate phone line).

Yes unprecedented times at the moment, but no excuse for lack of communication. A couple of people including myself made comments on their Facebook page asking where our orders were and surprise surprise the comments were removed so someone is obviously checking things.

Checking through other reviews for this company over the years it seems there's been plenty of other people commenting on their awful customer service. Avoid at all costs guys, there's plenty of better companies out there.

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