Web-Blinds Reviews - www.web-blinds.com

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★★★☆☆
3.5 / 5
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Latest Reviews

★★★★☆

“Tracks”

Written on: 13/09/2020 by Aileenmell (1 review written)

Ordered wave curtains which were lovely and well made. Track let them down. Cheaply made and silver screws instead of white to match the track. Plugs and screw didn’t fit well… Read Full Review

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★☆☆☆☆

“poor customer care, late delivery.”

Written on: 23/02/2020 by ryall1959 (1 review written)

blinds delivered 3 days late. wand control that adjusts blinds keeps falling off. did not get back to me when i phoned to ask about late delivery. wished i should have read these reviews before i bought blinds from web blinds.will not recocmend or buy from this company again. as for the quality blind looks like paper strips hanging in the window… Read Full Review

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★☆☆☆☆

“Very Poor Delivery”

Written on: 31/05/2018 by MervynM (1 review written)

Have ordered Web Blinds loads of times. Their product is good but delivery is so poor. Give times and dates but never show on right day or at given time. You can waste days on end expecting them to show up. But they never do. … Read Full Review

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★☆☆☆☆

“Wooden blind arrived with one different coloured slat...”

Written on: 07/08/2017 by SJG14 (1 review written)

OMG - Customer Service and Quality Control really disappointing - wouldn't use again and wouldn't recommend! We've just complained about a large wooden blind of over £100 we've just had made and upon fixing it up have noticed one slat is completely a different colour to the rest of the blind! How on earth did that get through their checks/quality control??? Real shame their customer service empathy is rubbish when really they need to offer better understanding of the inconvenience and… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 23/04/2017

I couldn't agree more with a previous reviewer! This company is simply awful. I had a similar experience. I ordered a set of blinds, they arrived on time and in good order, but they were not the colour I ordered. Similar yo previous reviewer I'm being told tough. Terms and conditions are being quoted to say goods may have a minor or immaterial difference to those displayed on the site, but to order one product colour and have a product colour delivered that isn't even advertised on their site… Read Full Review

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★☆☆☆☆

“do not use web blinds”

Written on: 10/04/2017 by nicolahip (1 review written)

DO NOT USE THIS COMPANY, i ordered blinds from them for a skylight window using the code as instructed, when they arrived they didnt fit the window so i phoned them up expecting they would say send them back but no i got told TOUGH! The code system isnt explained properly and not im £131 out of pocket with 2 blinds i may as well throw away. RUBBISH COMPANY… Read Full Review

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★☆☆☆☆

“Exact”

Written on: 20/02/2017 by Melody431 (1 review written)

Beware exact box you have to tick when placing order does not mean exact I'm told by an unfriendly customer service so my blinds are too short .I've ordered exact before and got exactly what I've ordered not this time but reading reviews looks like it happens too others. Won't be ordering again… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 17/02/2017

Having ordered exact size blinds they turned up shorter than I ordered. After phoning them they agreed to replace them but unfortunately they sent out the same size as they wrong ones I had first time around. I phoned them again in dis-belief but this time I got the run around for a week and a half. This time they were not the slightest bit interested in a resolve. I would never buy from them again nor would I recommend them to anybody. the product I received is "not fit for purpose". I would… Read Full Review

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★☆☆☆☆

“Apling service”

Written on: 30/10/2016

I ordered 4 blinds, 2 of which were broken, which was only apparent after spending time and money installing. The service I've received since trying to resolve has been nothing short of appalling. I wish I'd never used this company. Despite asking repeatedly to talk to a manager they refuse. Would not recommends… Read Full Review

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★☆☆☆☆

“Shocking Incompetent Service”

Written on: 28/08/2016 by 171Steele (1 review written)

Ordered a blind specifically on express delivery to arrive before weekend. Web-blinds (aka Hilary's Blinds) called to say that colour was out of stock and did I want an alternative. Asked if they could email as I would talk to my wife first. They emailed advising to call or respond by email. I responded with an email requesting a change of colour within 45 minutes. No response so emailed the next day. No response again so called the next day to be told that emails are answered 24 to 48… Read Full Review

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★☆☆☆☆

“Dreadful vertical nlimds”

Written on: 18/08/2016 by enbeejay (1 review written)

Customer services were evasive, lied to me about materials supplied by saying that I had ordered blackout blinds when I had ordered vertical blinds. Rubbish firm DONT GO THERE. After 9 months, yes thats NINE MONTHS, My credit card supplier gave up as well as Web blinds .com just kept prevaricating and making stupid unfounded excuses There is nowhere to put nought in the ratings… Read Full Review

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★☆☆☆☆

“Poor After Sales service”

Written on: 30/05/2016 by King26 (1 review written)

Blinds received with no adjustment made. Would not accept the photos I sent and requested I remove blinds to measure the track.Have bought lots of blinds from this company over the years but will not be placing any further orders… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 09/05/2016 by vvGarcia14 (1 review written)

You judge a company by how well they deal with things if something goes wrong. This company has terrible customer service. I mean really, really bad customer service. I've ordered blinds from them before without a problem, however this blind was badly and incorrectly cut. No problem I thought, they'll just replace it. After loads of chasing, ignored emails, lots of calls they sent out another. That was also wrong. Same thing as before with emails ignored, no one would commit to anything on the… Read Full Review

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★★★★★

“Value for Money”

Written on: 05/04/2016 by Chico85 (1 review written)

I was recommended this site by my daughter. How right she was. Great service,great product, exceedingly prompt delivery. Easy to fit. My order scheduled for delivery Monday 4th, arrived at 1.15. on Friday 1st. By 4.15 both blinds fitted and fully functional. Might have got them fitted quicker but then I am 85yrs old. … Read Full Review

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★★★★★

“Should have done this ages ago!”

Written on: 15/03/2016 by ShyanneRichards (1 review written)

I had a quote about 7 years ago by another company for vertical blinds to be fitted to my square bay window and because they wanted over £300 for just that one window, I decided against it. Recently we came across this web site and decided to give it a go. After ordering the samples (which arrived very quickly along with a 10% discount voucher) we placed an order for vertical blinds for our front bay window and also the spare bedroom. They arrived on the day stated and with the help of the… Read Full Review

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★★☆☆☆

“Beware of join in fabric on Roman Blinds!”

Written on: 09/03/2016 by Arranrhys (1 review written)

I ordered my Roman Blinds and received confirmation that delivery would be soon. I then had a phone call from Web Blinds informing me that the fabric was out of stock and not available unti April. As I needed them for Easter guests I was told I should choose a different fabric or I could cancel the order. I said I would look at other options. They said that would be fine and they would phone in a week to establish if I wanted to cancel and that would be fine with them. The money £250 left… Read Full Review

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★★★☆☆

“Vertical Blind Problem”

Written on: 15/02/2016

Pleased initially with the blind, struggled a bit constructing but after contacting web help the problem was resolved. However, I ordered a grey vertical blind that splits in the middle. Problem is the white rod that hangs downs in the middle as the mechanism to open close the blind. Its unsightly and stands out when blinds are open or shut. I contacted Web-Blinds and was told for health & safety they no longer use chains and there is no option or solution to resolve this issue. They do not… Read Full Review

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★☆☆☆☆

“DONT GO TO WEB BLINDS”

Written on: 04/02/2016 by Carpenterwg144 (1 review written)

i ordered 5 blind all good except the lagest one which was 147 cm wide...it sags in the middle badly and the bottom bar was damaged in transit..it looks very poor up..they have said its normal and nothing can be done about it...UNBELIEVABLE..DONT GO TO THIS FIRM… Read Full Review

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★★★★★

“Very easy”

Written on: 28/01/2016 by waggs (1 review written)

We were very pleased with the service we received from web-Blinds from the moment we ordered our blinds. They arrived on the day we were told they would. The fitting instruction were quite clear and because we had already had some blinds fitted by the sister company we found them very easy to fit and most inportantly the quality is all we could hope for as well. Thank you… Read Full Review

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★★★★★

“Great quality and price.”

Written on: 08/11/2015 by Cleanfreak16 (1 review written)

I have ordered 6 blinds from Web Blinds. The first 2 were for my kitchen diner and were packaged well and easy to install. I have recently ordered 4 wooden blinds for my lounge which I am delighted with. They were ordered on a Sunday afternoon and I paid express delivery, they arrived with me on the Tuesday. I couldn't be happier they look great and again were so easy to install. I wouldn't use any where else for my blinds and would recommend to everyone. The easy to measure guide is easy to… Read Full Review

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