DirectBlinds.co.uk Reviews - www.directblinds.co.uk

★★★☆☆
2.6 / 5
34% of users recommend this
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Latest Reviews

★★★★★

“Great made to measure blinds”

Written on: 03/12/2018 by mdSears1974 (1 review written)

Great prices and service for a made to measure roller blind. I would normally buy readymade but couldn’t get my size. Ordered Tuesday morning and received it day after, amazing Will definitely use again… Read Full Review

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★★★★★

“Excellent Blinds super customer service”

Written on: 19/11/2018 by iuPatterson421 (1 review written)

I have been delighted with my wooden and roller blinds from Direct Blinds - they arrived swiftly and were easy to put up. The instructions that came with the blinds were very easy to understand. Unfortunately I had measured 1 of our windows incorrectly. I contacted customer services who were super helpful and made me a replacement blind completely free of charge under the size sure agreement. The remade blind arrived within a few days and was a perfect fit. I would definitely recommend this… Read Full Review

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★★★★★

“Good service and quality”

Written on: 08/01/2018 by helensccan (1 review written)

I was a bit sceptical of this company at first as they are online only and seemed to offer a very competitive price compared to the brands I was more familiar with. I ordered a sample and was pleased with it, it looked as I expected. We then ordered blinds for our entire house, about a year ago. It was much cheaper than I expected and came very quickly. The blinds look fab and operate very smoothly, we're very pleased. The after sales service has also been impressive. We recently managed… Read Full Review

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★★☆☆☆

“So - the good news: the blinds eventually blinds and...”

Written on: 28/01/2017 by oldstiv (1 review written)

So - the good news: the blinds eventually blinds and they worked. However - I would never recommend this company: I ordered on 11th December and finally got delivery on 18th January. Admittedly I did not chase the order until a few days into New Year, when I found that they had received my money on 11th December but then done nothing. They blamed PayPal for not giving them information, but in the course of the day after I left a phone message they had located all my details, so they could… Read Full Review

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★☆☆☆☆

“Diabolical Company ”

Written on: 04/06/2016

Worst blinds company we have dealt with. Got measurements of our made to measure blinds very wrong, thereby breaking the contract, refused point blank to refund us until, after several weeks of wrangling, I was on the verge of having a heart attack through the stress they caused us. As elderly vulnerable people we couldn't cope with them sticking rigidly to their script and not listening to us when they were so in the wrong. To be avoided at all cost. One blind even had a dirty mark on… Read Full Review

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★★★★★

“Quality Product, Delivered Fast”

Written on: 07/01/2016 by mr_Howard (1 review written)

Cannot understand the negative reviews on here. Ordered my blinds before Christmas and was informed I'd missed pre-Christmas delivery but they arrived yesterday and I fitted them last night. They fit perfectly (like a glove, as the saying goes!) and they look really high quality. I ordered 3 different wooden blinds all in different sizes and colours and 2 x roman blinds in different fabrics. All the products sent were accurate and have a quality look / feel to them. Knowing how easy the… Read Full Review

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★☆☆☆☆

“Poor Srevice.”

Written on: 29/05/2015 by GillianW1 (1 review written)

I ordered Roman blinds and paid extra for quick delivery. My invoice confirmed that my blinds would arrive on the day requested (28th May). On the 27th I received an email indicating that my order has been sent to the courier, however nothing arrived on the 28th. I called customer service and was told that I would receive a refund for the quick delivery and that the blinds would DEFINITELY arrive on the 29TH. I cancelled plans and stayed in all day. IT DIDN'T arrive! Unacceptable and… Read Full Review

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★★★★☆

“Very good value”

Written on: 04/04/2015 by katleau (2 reviews written)

I have found Direct Blinds to be extremely helpful, I ordered Roman Blinds online and made a mistake with my measurements they corrected my order and all was good. I have since ordered again and am very happy with the blinds. Just one little thing to Direct blinds, my 2nd order I chose the chain lock type and we had a bit of difficulty getting the locks to press in as they had been spray painted and the paint had to be scratched off to make it able to push in. I would definitely order from them… Read Full Review

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★★★★★

“A Very satisfied customer”

Written on: 04/04/2015 by jvClark370 (1 review written)

I am very pleased with the quality and look of my new wooden blinds, I must admit that I was a little nervous ordering after reading the negative reviews but I can only honestly say that I had a trouble free experience. Although I did think it strange that I found the confirmation email in with the junk mail! Delivery was hassle free, Fitting was easy too.. Very satisfied… Read Full Review

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★☆☆☆☆

“What a joke!! Do not waste your time and money!!”

Written on: 18/03/2015 by RossAtkinson (1 review written)

I ordered these blinds on Thursday 12th March. I opted and paid extra for a quick delivery. I received an e mail to say that the blinds would be delivered on Monday 16th March. I took a day off work UNPAID so I could be in to accept the delivery. In the afternoon on Monday 16th I called directblinds.co.uk to ask what time they would arrive. The person on the phone supposedly checked with the courier and they advised the blinds would be there before 6pm, they did not advise of any issues… Read Full Review

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★★★★☆

“Surprisingly Good !”

Written on: 07/02/2015 by RodrigoJackson202 (1 review written)

I read all the reviews. I placed a small order of two blinds. They arrived a day late, but I was in no hurry to recieve them. When they arrived they were both right side pulls, I had ordered one right and one left. Phoned customer service got through straight away, I was offered the option of returning the blind or an explanation of how to adjust this simple re-fit myself. A really helpful lady ( Lorraine) called me back, explained the re-fit. Best customer service I have experianced for a long… Read Full Review

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★☆☆☆☆

“Late Arrival, Poor Quality, Half Fixed, Completely...”

Written on: 27/10/2014 by agnew90 (1 review written)

I am writing to express my disappointment in the level of service and quality of goods we have received from Swift Direct Blinds ltd. I shall proceed to run through the events which have led us here before concluding. Saturday 26th July 2014 Having moved into our new home in June, my partner and I had saved money to finally fit blinds on each window. We found blinds in the style we desired on your website. The reviews on the website were all very positive which turned out to be rather… Read Full Review

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★★☆☆☆

“Bad when they kake a mistake”

Written on: 25/09/2014 by onEdmondson99 (1 review written)

Ordered 8 blinds and one of them was wrong, they kindly agreed to send new one with the correct size. That's good but I have to call a handyman again who charges minimum £40 plus Congestion Charge £11.50 and parking about £5. So I asked them to refund this cost but they didn't want to hear about it. If the blind was the correct size in the first place the guy could fit it in 10 minutes which would be included in his 1.5hrs of work when did the others, but now... So this low cost blind… Read Full Review

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★☆☆☆☆

“Watch out - no returns allowed!”

Written on: 18/08/2014 by Maloney89 (1 review written)

I ordered blinds and made a mistake measuring- I can't be the only one. I contacted the company to see how I could return the blinds and order a bigger size. I fully expected to pay more - more for a larger blind, plus may be some postage too or even a discount off the new blinds instead, and was flatly told no returns and if I wanted a new blind I'd have to place a new order. Now I accept I measured incorrectly, and that's my fault , but surely some incentive to use them again, or spend more… Read Full Review

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★☆☆☆☆

“Totally wrong colour !!!!!!!!!”

Written on: 07/08/2014 by jmerzouk (3 reviews written)

Waited an inordinate amount of time for sons very expensive designer roller blind. Supposed to be RED ,arrived it is yucky tan terracotta bleeuughh ,very upset son . Their response is they want the blind back to rectify it ??????? Now heading on for 3 months ,really ?????? Unacceptable all round but once they have your money because now I will have to purchase another blind while this one goes back or just bin it !!!!!!!… Read Full Review

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★☆☆☆☆

“Totally wrong colour !!!!!!!!!”

Written on: 07/08/2014 by jmerzouk (3 reviews written)

Waited an inordinate amount of time for sons very expensive designer roller blind. Supposed to be RED ,arrived it is yucky tan terracotta bleeuughh ,very upset son . Their response is they want the blind back to rectify it ??????? Now heading on for 3 months ,really ?????? Unacceptable all round but once they have your money because now I will have to purchase another blind while this one goes back or just bin it !!!!!!!… Read Full Review

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★★★★★

“50mm Wooden Slat Blinds”

Written on: 08/07/2014 by sjc355 (1 review written)

I read the reviews and was really worried. So I only ordered two blinds to start with. They arrived 4 days prior to the expected date of delivery, carefully packed with simple instructions. They were easy to install and look fabulous - exactly what I wanted. I would totally recommend this company and have ordered more for downstairs!… Read Full Review

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★★☆☆☆

“Very disappointed!”

Written on: 06/05/2014

I ordered privacy blinds for my children's nursery and gave them exact sizes so that they could make them in recess size which means they take a small amount off the sides so they can easily go up and down. When we eventually received the blinds, they looked very nice up but there was chipped off paint at the bottom and they were too short. I contacted them and they were no help whatsoever, no suggestions or any solutions to this problem. They insisted that if you give them exact sizes, they… Read Full Review

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★★☆☆☆

“Worst company so inadaquate”

Written on: 17/04/2014 by Layne220 (1 review written)

This company is rubbish please dont buy anything from here I buyed blinds which were supossed to come the next day but instead they called up and said it will come in 3-4 days. In my opinion this company is rubbish and selfish please do not buy anything from here this company is RUBBISH!… Read Full Review

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★☆☆☆☆

“DON'T USE BLINDS DIRECT EVER!!!!!”

Written on: 07/04/2014 by vcHolland170 (1 review written)

Do not use this company!!!! Faulty blinds delivered - e mail after e mail then SILENCE!!!! Don't want to respond or help absolutely appalling. Worst case of customer service ever received! Have reported them to trading standards!!!!!!!… Read Full Review

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