Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82.0% of users recommend this
  • Value For Money

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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★☆☆

“Little things mean a lot”

Written on: 08/02/2019 by 00227071 (1 review written)

Excellent,helpful,knowledgeable and patient call centre staff.Improvements in explaining how the voucher works in the confirmation email would be very easy to make and stop any confusion i.e. "the voucher does not have to be used all at once",also if I do not spend the full amount of the voucher at once I should not have to "claim" for the rest but should be able to use the balance in a similar way to using a credit card.If I know the bike/parts I want why cannot the staff take that order I may… Read Full Review

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★★★★★

“Insurance claim ”

Written on: 06/02/2019 by KennaKidd215 (1 review written)

Very helpful, fast and efficient service. Can’t fault them… Read Full Review

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★★★★★

“Insurance replacement for my Hybrid”

Written on: 02/02/2019 by Vanglick (2 reviews written)

Very smooth service got me quote from the insurance company but then I change my mind and decided to buy a mountain bike instead of a hybrid for the same value why not? As I already have a road bike and found an ideal replacement for something that had a lot of sentimental value. Hopefully when it arrives I will have more joyous rides to come! The customer service team at Wheelies are precise and efficient. I have no negatives to add… Read Full Review

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★★☆☆☆

“Insurance “replacement” of our stolen bikes”

Written on: 02/02/2019 by AndyBreezer (1 review written)

Our 2 cubes bikes where stolen, don’t worry they said, your Admiral policy covers you so they will be replaced, less £75 compulsory excess. Cool, then I’m passed to Wheelies and told that “accessories” are only covered to 10% of the value of the bike, so I make that £150 on my £1500 bike. So I’m going to be out of pocket as I had about £450 spent on quality accessories, and I wasn’t warned of any of this by Admirral. But, here’s the thing which I feel is unfair, most quality… Read Full Review

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★★★★☆

“Insurance claim, bike replacement.”

Written on: 30/01/2019 by Sawyer277 (1 review written)

Had to chase contact through my insurance company but once I was put through the service I received was good. The staff I spoke to were really helpful, professional and so easy to deal with, whether by phone, text or email. I made my selections online and as the bike I chose would not be in stock for another couple of weeks they left me a phone message and followed it up by e-mail to ask if I was happy with that or wanted to change my selection. Their website did clearly state the date the… Read Full Review

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★★★★☆

“Bike insurance claim”

Written on: 29/01/2019 by Peytonf1962 (1 review written)

Quick efficient service - recieved money for replacement bike in my account within 4 working days. However the promisesd Halfords voucher for replacement lock and lights has still not arrived by email -not even in my spam folder as might be suggested?… Read Full Review

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★★★★☆

“very easy”

Written on: 29/01/2019 by Jonathand49 (1 review written)

replacing a stolen bike. Insurance company organised a voucher to like-for-like replacement from Wheelies. would have preferred to purchase bike from original local bike store. however,......... voucher arrived promptly by email. was easy to find the replacement model on the website and very easy to apply voucher code. now, I await delivery. WILL it arrive like-for-like? i.e. properly set up and ready to ride, or will it be a flat pack which I would prefer professionals to set up?… Read Full Review

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★★★★★

“Great service, communication needs reviewing.”

Written on: 28/01/2019 by DaftOldbiker (1 review written)

Very pleased with the outcome of claim after the experience of a very distressing burglary. Ordering was easy and quick, as was delivery. However, phoning with a query was a challenge. One whole day, several calls, sometimes on hold for 20 minutes, not answered. On line chat seemed to be permanently unavailable. Eventually, having got an answer, very helpful and friendly… Read Full Review

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★★★★★

“Ease and speed of replacement decision”

Written on: 27/01/2019 by DustinFox370 (1 review written)

I spoke to the person I dealt with. My son's bike was stolen at Xmas after 3 days. Esure wanted to pass settlement to Wheelies to arrange. I was a little apprehensive as I wanted to ensure a like for like replacement and the price of the bike had increased. I needn't have been. Once I had emailed the receipt for the purchase the person I dealt with was back to me within 15 mins of our first call. He explained how they calculated the settlement amount which more than covered my costs as they… Read Full Review

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★★★★★

“Insurance claim for two bikes.”

Written on: 27/01/2019 by MF15UTA (1 review written)

Excellent service from first contact . Got a exact bike back as I loved the bike so much. Always in touch letting you know how your order was going . Very speedy delivery. Cannot thank them enough. As got me back out on the road.i have nothing bad I can say just sunshine and joy… Read Full Review

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★★★★★

“Insurance claim”

Written on: 25/01/2019 by NatMac1 (1 review written)

I thought this whole process of making a claim against my stolen bikes would be laborious and painful based on previous experiences making insurance claims. I couldn't have been more wrong. After informing my insurers of the theft Wheelies contacted me less than an hour later and made it very clear what my options were. I settled on the voucher option and within a couple of days my shopping basket was full and the order for my new bike and accessories was placed. Up to now communication with… Read Full Review

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★★★★★

“Replacement of stolen bike within 8 days”

Written on: 17/01/2019 by jgMcDowell7 (1 review written)

EXCELLENT service, thank you Wheelies !! From the depths of depression having my 'pride and joy' stolen, to the heights of ecstasy when my replacement was delivered after only 8 days. Brilliant. The telephone advice as to the replacement equipment was also spot on and very helpful… Read Full Review

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★★☆☆☆

“Very slow service”

Written on: 17/01/2019 by Roderickh499 (1 review written)

Almost four weeks after sending in my faulty bike light to Wheelies, I received a replacement, having telephoned to chase it. The Knog light started losing its charge after about 20 minutes of use having been charged overnight so I would not recommend it, especially at this price… Read Full Review

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★★★★☆

“Insurance replacement leads to loyalty!”

Written on: 17/01/2019

Having had my bike stolen, I was directed to the website by the insurers. I am happy to say that it is made so easy to navigate and explore different options. I was able to order my replacement and was contacted immediately with a receipt and a link to track my order. I will keep this company in mind whenever I need new parts of items as I feel confident in their service. By the way I gave four stars only because my bike is in transit and I am keeping that one star back until I have the bike!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/01/2019 by 55Ferguson (1 review written)

Reported my son's bike missing and within 24 hours I had a settlement figure and then the voucher came through to settle the claim, excellent service… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/01/2019 by JimboAAA (1 review written)

I had my bike stolen from outside the gym on 3rd January and received a replacement bike on 10th. The initial contact was good and the process was explained really well. The like for like value of the replacement was very fair. When the value of the replacement was give I spent a decent amount of time on the phone to one of the advisors. He obviously new his stuff regarding bikes and was a real help when picking the best bike for me. That part of the service was a real bonus. Then it was a… Read Full Review

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★★★★★

“Replacement bike”

Written on: 12/01/2019 by LeoO'Rourke (1 review written)

Excellent friendly service. Easy process and very quick. After my sons bike was stolen this company made a stressful time easier to cope with… Read Full Review

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★☆☆☆☆

“Still waiting for bike”

Written on: 12/01/2019 by Greene424 (1 review written)

My bike got stolen and through my insurance I was made to buy a replacement through Wheelies. Process was easy. However I was told that’s my bike would delivered on Tuesday, and it has now been a week and I’m still waiting with no clear updates or information. Instruction were left with both Wheelie staff and TNT (the courier) as to what to do if I wasn’t in to take the delivery, and it has not been adhered to. Being passed around between Wheelies and TNT for information with neither… Read Full Review

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★★★★★

“Claim review”

Written on: 10/01/2019 by BrizzleDrizzle (1 review written)

After someone stole my mountain bike and my son's mountain bike which we bought him for Christmas I want particularly looking forward to going through everything to make a claim. However, Wheelies made the whole process simple and stress free. Protect your bike(s) and get them insured with Wheelies for peace of mind and great service… Read Full Review

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★★★★★

“New bike”

Written on: 05/01/2019 by Ash52 (1 review written)

I am giving 5 stars because the service was very good and delivery was prompt my only slight issue is the gearing wasn't quite set up right and had to adjust them myself not to much trouble… Read Full Review

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