Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
83.0% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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Latest Reviews

★★★☆☆

“Rubbish delivery service”

Written on: 13/11/2018 by AJL1969 (1 review written)

Ordering the replacement bike was simple but few delivery options and neither the delivery company nor Wheelies responding to my pleas for some communication means just 3 stars. Had to go to the delivery company depot and collect the bike myself in the end… Read Full Review

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★★★★☆

“After initial confusion all worked well”

Written on: 10/11/2018

Having had my Brompton stolen I was given a Halfords voucher for a replacement. Halfords do not do Bromptons - Emailed Wheelies - apparently I can use voucher in Cycle Republic. Went to Cycle Republic web site - voucher didn't work - emailed wheelies - I have to go to shop in person to redeem voucher. Once all this was sorted out, I had my replacement bike in less than a week. While it was initially confusing, wheelies did respond very quickly to my emails… Read Full Review

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★★☆☆☆

“Poor delivery service”

Written on: 10/11/2018

Have been forced to use this company by my insurer. Found a poor selection of bikes equivalent to my stolen bike (a Raleigh hybrid) and key frame sizes often unavailable. Delivery window is 8am (or 9am - staff appear to be unsure) until 6pm weekdays only: for a Saturday delivery you have to pay £40. When I explained that I couldn’t be home on a weekday for 10 hours they just asked if I could get someone else to wait in my house. They did offer to deliver it somewhere else but there’s… Read Full Review

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★★★★★

“Fast Efficient Service”

Written on: 05/11/2018 by Katelyn138 (1 review written)

Very fast service to arrange my replacement bike and to deliver it which is just what you need when you have had your original bike stolen… Read Full Review

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★★★☆☆

“Excellent service - shame about the Halfords website”

Written on: 05/11/2018 by zkDickson78 (1 review written)

The service to make an insurance claim and obtain a replacement bike certificate was quick and excellent. The length of time on the phones was short and the replacement certificate was generous and refunded the cost of my bike new even though it was 18 months old. The problem was with redeeming the cerficate with Halfords. The Halfords website continually crashed and refused to take the voucher code I had been given. Very frustrating… Read Full Review

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★★★★★

“Fast and Friendly Service”

Written on: 29/10/2018

Wheelies had a great range of bikes to look through. My only complaint would obviously be that I wasn't able to look at and try the bikes before I bought. However I was able to assess my required size from the website. I had received the bike replacement voucher on the Friday morning from my insurance company. I had then placed my order by the lunchtime of the same day. Later that day I was contacted by a member of staff from the Wheelies team to confirm my address and other details. He had… Read Full Review

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★★★★★

“Replacement Car Seats”

Written on: 26/10/2018 by Jbirch6 (1 review written)

Excellent service, very efficient. They contacted me on the same day that the insurers referred the claim and I received the e-mail with the voucher a day later… Read Full Review

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★★★★★

“Quick n’ easy”

Written on: 19/10/2018 by Rich1968 (1 review written)

Surprised just how easy the process was. It was an insurance claim so I didn’t shop around on prices.Had to call about sizing and the lady I spoke to was knowledgable and wasn’t scared to confer with her colleagues to get the right answer. The result was a bike that fits me perfectly and they dispatched the bike rally fast. It also came well set up and ready to go. The only fault was I asked if it came with pedals and they said no so I ordered some but in the end it had some in the box… Read Full Review

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★★★★★

“More than expected”

Written on: 09/10/2018 by 293Flood (1 review written)

The team were excellent in assessing the (two) replacement bikes based on a telephone discussion and their search for like-for-like bikes, by specification. The delivery of the voucher-supported bike was on time and is a deserved successor to the former bike.I await the delivery of the fold-up bike but am very happy with the sum to support the replacement(the former model was no longer made). I had been cautious about what bike I would be able to choose using the voucher procedure but have been… Read Full Review

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★★★☆☆

“wrong spec delivered”

Written on: 09/10/2018 by DavP (1 review written)

so we had a break in and bikes stolen! Direct Line were excellent and organised a voucher for Wheelies. we bought a bike that had a big discount as it was an old 2016 model, but my son really wanted it. They were rude on the phone, very arrogant as they knew I had a voucher, BUT worst thing is that the bike has arrived and it differs from the spec on the website. it is meant to have: Rear Tyre: Maxxis Minion Semi-Slick DUAL EXO TR 29x2.3" it doesn't though! I wonder what else has been… Read Full Review

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★★★☆☆

“Left hand, right hand. ”

Written on: 08/10/2018

My first communication with Wheelies was good. I chose my bike and they said I could have it the next day. Then I had a phone call to say that there was alittle cosmetic damage to my machine. A £40 compensatory voucher persuaded me to accept the offer on the spot. The next day I was called to ask if I accepted the offer I had already accepted. The following day I received a text asking me if I accepted the offer. i was told the bike would be with me by Wednesday. I waited in all day. On… Read Full Review

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★★★★★

“A huge relief”

Written on: 06/10/2018 by 373Stevenson (1 review written)

I was so stressed about my son's bike being stolen and having never done a claim before, but the team were so polite, calm and patient with me. The whole process was so quick. I was believed,details confirmed, and a voucher for the identical bike plus whether a replacement model was currently in stock from the same branch all happened within minutes. Very impressed and very happy after all the trauma. Thanks… Read Full Review

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★★★★☆

“Excellent ”

Written on: 05/10/2018 by zdMcQueen189 (1 review written)

Excellent service, bike received perfectly on time. The 4 star score was due the the finance service. I was offered interest free credit and opted for this, why not it made sense. The process was ridiculously overbearing and in the end I abandoned it and just paid up… Read Full Review

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★★★★★

“Excellent Service”

Written on: 02/10/2018 by Craigwinstanl (1 review written)

I got my knew bike through Wheelies through an Insurance claim. I went on the website & wasn't sure about what size i would need for the bike i liked. The girl on the phone was brilliant she told me what bike to order for my height. Job Done! Transaction was quick & simple & arrived 2-3 days after i ordered it to my work address as i instructed! Would definitely buy from them again!!!… Read Full Review

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★★★★★

“Customer comfort consideration”

Written on: 28/09/2018 by ssRoss125 (1 review written)

Well, what I thought was just how super fantastic the professional manner this matter was conducted in. Staff were helpful, considerate and very informative given what was a distressing situation for my son. He was so so happy that we able to procure him a replacement so quickly… Read Full Review

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★★★★★

“Excellent service ”

Written on: 27/09/2018 by 409Steele (1 review written)

They were very quick and helpful contacting me to replace a child’s car seat when my car was involved in an accident. They found an identical car seat to the one i had and sent me a voucher for the cost so I could collect it from my local Halfords store at a time that suited me. Overall a very good experience and happy to use them again. … Read Full Review

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★★★★★

“Fabulous efficient service”

Written on: 26/09/2018 by 202Riley (1 review written)

Following a stolen bike I was assisted very efficiently and got an e-voucher emailed to me the very same day. Very impressed. Thank you… Read Full Review

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★★★★★

“excellent service”

Written on: 24/09/2018 by tinab61 (1 review written)

Very fast and friendly service. Made my claim online one day and my sons bike was replaced the very next day. Highly recommended !!… Read Full Review

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★★★★★

“Excellent”

Written on: 24/09/2018 by Star47 (2 reviews written)

Phoned me shortly after I spoke to ensure company. Very friendly and helpful. Sent me a voucher to purchase a new bike. I haven’t used it yet but I am pleased with the efficient service so far… Read Full Review

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★★★★★

“Better than expected ”

Written on: 22/09/2018

Was pleasantly surprised how smoothly purchasing my new bike went. Recieved by wheelies voucher code from my insurance, chose a 2019 Spesh Tarmac disc, entered my voucher code and 4 days later the bike turned up ready to ride. It doesn’t get any easier than that… Read Full Review

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