Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
83.0% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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Latest Reviews

★★★★★

“Bianchi cycle replacement ”

Written on: 18/09/2018 by wzClark421 (1 review written)

Due to the theft of my bike my insurance put in touch with Wheelies. Fantastic response to any queries and a very user friendly webpage. My order was placed last Wednesday and my brand new bike was delivered early Monday. Bearing in mind that I have been without my trusty “steed” for a couple of weeks and I’ve been itching to get in the saddle I am impressed with the response and delivery of my bike. I also liked the fact that I got a Wheelies hex key set, very handy in adjusting seat… Read Full Review

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★★★★★

“Buy a bikef”

Written on: 16/09/2018 by 234car (1 review written)

Went to Halfords to choose a new bicycle it was really easy and straightforward using the insurance e gift voucher I received And the service I received was first class… Read Full Review

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★★★★★

“childs seat replacement”

Written on: 16/09/2018 by vaPowell1964 (1 review written)

After our car was written off my insurance company were in touch with you for replacement child's seat. Your service was very friendly and also very quick thank you for your help. … Read Full Review

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★★★☆☆

“Wheelies service ok, delivery service terrible.”

Written on: 16/09/2018 by JC18 (1 review written)

After my sons bike was stolen our insurance company referred us to wheelies. Initially service seemed good but when I chased delivery i was then told the bike had been discontinued even though it was still on the website. My son chose another and we were informed it was in stock and it would be delivered on Friday as I asked because I work Monday to Thursday. For some reason their courier tnt tried to deliver on the Tuesday, I went onto the website as the card said and rearranged for the… Read Full Review

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★★★★☆

“Quick & Helpful”

Written on: 14/09/2018 by Devondeac (1 review written)

Quick, helpful and professional. Good service and prompt email with vouchers. Felt obliged to have vouchers… Read Full Review

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★★☆☆☆

“STOLEN Bike replacement”

Written on: 14/09/2018 by awiggam (1 review written)

I elected to get my stolen Specialised cirrus Sport replaced with exactly the same bike. Although green was advertised there was no green bike available. I chose the less conspicuous black/chrome. A two-day delivery was the promise. 5 days after ordering I get an email telling me it will be delivered in 4 days time. I had planned my work schedule around the two days in order to be here for the delivery. Luckily my wife will be here working from home on the now scheduled delivery date. What… Read Full Review

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★★★★★

“wheelies bike replacement”

Written on: 09/09/2018 by Wheeliesbikereview (1 review written)

good, helpful and knowledgeable on the phone and easy website to use, then clear and on time delivery of goods. As yet, I haven't unpacked them, but all looks to be in order… Read Full Review

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★★★★★

“Excellent Service”

Written on: 04/09/2018 by jem0066 (1 review written)

I was very impressed with the service provided. It was professional, courteous and efficient. Highly recommended!… Read Full Review

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★★★★★

“Speedy delivery ”

Written on: 01/09/2018 by Shelton109 (1 review written)

Speedy delivery of vouchers for new car seats after a non fault car accident - same day! Couldn't have asked for better! Thank you!… Read Full Review

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★★★★★

“Great service and understanding”

Written on: 29/08/2018 by Jason520 (1 review written)

I had my GIANT road bike stolen and was really impressed with the service I received from Wheelies in handling my claim. From the empathy shown regards my situation, through to the advice regards which bike to purchase as a replacement, I cannot fault them. I would thoroughly recommend Wheelies Direct and I will definitely use them again in the future… Read Full Review

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★★★★★

“Excellent service and advice”

Written on: 20/08/2018 by 470O'Brien (1 review written)

Following the theft of my prized Cube Agree and realising I was under insured I wasn't in the best of moods however the pleasant and extremely helpful team at wheelies patiently assisted me in getting suitable replacements for my missing bike and accessories. Answering my questions and giving good welcome advice. Even when it took 3 attempts to make up my mind. They were great and I would not hesitate to recommend them. Thanks… Read Full Review

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★★★★★

“I was absolutely blown away with the service from...”

Written on: 20/08/2018 by VicenteBarnett498 (1 review written)

I was absolutely blown away with the service from start to finish. I wish other companies would follow suit!… Read Full Review

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★★★★★

“Totally professional no fuss”

Written on: 18/08/2018 by palagianello (1 review written)

Wow an insurance company that actually seems to want to help - I was super impressed… Read Full Review

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★★★☆☆

“Poor quality control check”

Written on: 13/08/2018 by Spongeass (1 review written)

Initial contact was quick and efficient bike arrived 3 days later as planned. Well packaged. Seemed to ride ok apart from the gear indexing. It wasn't until i was setting off to catch a ferry with the bike on the roof of the car that I noticed the gear cables as they sit under the crank were crossed over each other therefore preventing the smooth action of the derailleur. This required a quick fix by removing the cable and un crossing it. Should have been picked up on PDI… Read Full Review

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★★★★★

“wheelie fab service”

Written on: 12/08/2018 by mxSantiago155 (1 review written)

Brilliant service - quick to answer the phone, not held on for ages with silly music or messages. got straight down to the interesting bit -no mucking about. All info double checked both ways and confirmed at each step. Full explanation given and made sure I was happy and understood. Would recommend these to anyone… Read Full Review

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★★★★★

“Quick and efficient ”

Written on: 05/08/2018 by Frekel (1 review written)

From phoning my insurers in the morning after our bikes were stolen, I had spoken to Wheelies within an hour and had a bike voucher for Halfords by the afternoon. So I’m very impressed. I was offered bikes through Wheelies but I chose a Halfords voucher so I could try the bikes out for myself and my son. I didn’t like the option of choosing online ( so for some that might be an issue also). With the summer sale on at Halfords we were able to get very decent bikes with the voucher… Read Full Review

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★★★☆☆

“Accessories not fitted”

Written on: 05/08/2018 by Ibrahim305 (1 review written)

The bike seems okay but the accessories I ordered were not fitted, despite assurances that they would be. I now have to take it to a bike shop to get these fitted, which is very convenient, and then try to get reimbursed by Wheelies. And I can't use my bike in the meantime. So this element of the service is poor. But delivery was on time and ordering the bike was straightforward… Read Full Review

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★★★☆☆

“Fine but didn’t like being limited to one supplier ”

Written on: 30/07/2018 by Sarah8885 (1 review written)

The system was efficient and worked fine but I would have much rather had an option to use vouchers in other shops and with independent suppliers. It felt like a monopoly being forced to purchase from this one website and meant I missed out on extra benefits of buying from independent shops such as competitive pricing and free bike services… Read Full Review

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★★★★★

“Good advice from the experts. ”

Written on: 27/07/2018

Bought various parts for my bike, like lights, repair kits, pump, pedals etc. The guy on the counter explained the pro's and cons of each item. Some items I kept, some I switched on his advice. Not been disappointed at all, so no complaints from me. Thanks :)… Read Full Review

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★☆☆☆☆

“Worst service EVER!!!”

Written on: 26/07/2018 by SimonG29 (1 review written)

Following a crash, it took 4 weeks and lots of chasing to NOT get a second quote from Wheelies. Wheelies customer service and indeed Cycle Plan and their outsourced claim handling team are a joke!… Read Full Review

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