Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82.7% of users recommend this
  • Value For Money

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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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Latest Reviews

★★★★★

“Replacement of stolen bike within 8 days”

Written on: 17/01/2019 by jgMcDowell7 (1 review written)

EXCELLENT service, thank you Wheelies !! From the depths of depression having my 'pride and joy' stolen, to the heights of ecstasy when my replacement was delivered after only 8 days. Brilliant. The telephone advice as to the replacement equipment was also spot on and very helpful… Read Full Review

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★★☆☆☆

“Very slow service”

Written on: 17/01/2019 by Roderickh499 (1 review written)

Almost four weeks after sending in my faulty bike light to Wheelies, I received a replacement, having telephoned to chase it. The Knog light started losing its charge after about 20 minutes of use having been charged overnight so I would not recommend it, especially at this price… Read Full Review

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★★★★☆

“Insurance replacement leads to loyalty!”

Written on: 17/01/2019

Having had my bike stolen, I was directed to the website by the insurers. I am happy to say that it is made so easy to navigate and explore different options. I was able to order my replacement and was contacted immediately with a receipt and a link to track my order. I will keep this company in mind whenever I need new parts of items as I feel confident in their service. By the way I gave four stars only because my bike is in transit and I am keeping that one star back until I have the bike!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/01/2019 by 55Ferguson (1 review written)

Reported my son's bike missing and within 24 hours I had a settlement figure and then the voucher came through to settle the claim, excellent service… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/01/2019 by JimboAAA (1 review written)

I had my bike stolen from outside the gym on 3rd January and received a replacement bike on 10th. The initial contact was good and the process was explained really well. The like for like value of the replacement was very fair. When the value of the replacement was give I spent a decent amount of time on the phone to one of the advisors. He obviously new his stuff regarding bikes and was a real help when picking the best bike for me. That part of the service was a real bonus. Then it was a… Read Full Review

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★★★★★

“Replacement bike”

Written on: 12/01/2019 by LeoO'Rourke (1 review written)

Excellent friendly service. Easy process and very quick. After my sons bike was stolen this company made a stressful time easier to cope with… Read Full Review

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★☆☆☆☆

“Still waiting for bike”

Written on: 12/01/2019 by Greene424 (1 review written)

My bike got stolen and through my insurance I was made to buy a replacement through Wheelies. Process was easy. However I was told that’s my bike would delivered on Tuesday, and it has now been a week and I’m still waiting with no clear updates or information. Instruction were left with both Wheelie staff and TNT (the courier) as to what to do if I wasn’t in to take the delivery, and it has not been adhered to. Being passed around between Wheelies and TNT for information with neither… Read Full Review

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★★★★★

“Claim review”

Written on: 10/01/2019 by BrizzleDrizzle (1 review written)

After someone stole my mountain bike and my son's mountain bike which we bought him for Christmas I want particularly looking forward to going through everything to make a claim. However, Wheelies made the whole process simple and stress free. Protect your bike(s) and get them insured with Wheelies for peace of mind and great service… Read Full Review

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★★★★★

“New bike”

Written on: 05/01/2019 by Ash52 (1 review written)

I am giving 5 stars because the service was very good and delivery was prompt my only slight issue is the gearing wasn't quite set up right and had to adjust them myself not to much trouble… Read Full Review

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★★★★★

“Insurance Bike Replacement”

Written on: 01/01/2019 by AndyLGibson (1 review written)

Brilliant Service all dealt with online & over the phone. Quick, efficient & speedy would definitely recommend. Took the hassle out of an insurance claim… Read Full Review

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★★★★★

“Superb service.”

Written on: 30/12/2018 by 499Reed (1 review written)

My bike was stolen on Thursday 20th December. I had a voucher for a replacement by the 27th, and that included a weekend and Christmas and Boxing Day. Absolutely brilliant… Read Full Review

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★☆☆☆☆

“No one answers the phone”

Written on: 28/12/2018 by CV1010 (1 review written)

No answer when you call. Only open Saturday mornings. No response to emails, even a complaint. Avoid this company… Read Full Review

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★★★★★

“Insurance bike replacement ”

Written on: 28/12/2018 by Lane1974 (1 review written)

From start to picking up replacement bike the whole process was quick and easy .great communication and well satisfied,well done *****… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 20/12/2018 by RobinMCR (1 review written)

My insurers insisted that I procured replacement bike through you. Not a good experience. The delivery slot was 8 am to 6 pm with 1 days notice & a refusal to ring ahead so my wife could come from work. This is poor customer service. I had to fix pedals, pannier rack & mudguards. There was no5 adjust offered which I get if I buy a bik3 through a retailer. This procurement is not a good offer for the custome4 & I think the charge fo4 bike & components was high. Poor. Poor. Poor… Read Full Review

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★★★★★

“Replacement parts and money for clothes”

Written on: 18/12/2018

Crashed bike and although Wheelies contacted me straight away (within 24hrs of claim going in). All damaged parts were replaced in a speedy manner and although unable to replace the clothing, they contacted the insurance company who paid what Wheelies determined to be the value of tje clothing (corrwct value)… Read Full Review

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★★★★★

“New car seats”

Written on: 16/12/2018 by Mark546 (1 review written)

Involved in an RTA requiring replacement of car seats. Contacted us and emailed vouchers to buy replacements very quickly… Read Full Review

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★★★★★

“Perfect Service”

Written on: 14/12/2018 by Kerryann35 (1 review written)

My son unfortunately had his bike stolen by some low life man whilst on school premises. Called E-sure and within a day or so Wheelies called me to start the process of replacing the bike. The team at Wheelies were incredibly helpful and professional and within the same week we had our new replacement bike delivered and ready to go. Perfect service and one very happy son. Hope the guy who stole it has a miserable christmas.. Karma is on its way ;)… Read Full Review

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★☆☆☆☆

“Confused to be asked to give a review”

Written on: 04/12/2018 by Libby445 (1 review written)

I've been asked to write a review, directly by bikereplacement.co.uk Very unsure why, I've not dealt with this business before, and somewhat concerned they have captured my email address and that something has triggered this review invite to me. Please contact me to advise… Read Full Review

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★★★★★

“Bike stolen ”

Written on: 02/12/2018

Bike stolen called esure recieved a text from wheeles called them the same day they asked very straight fwd questions later that day recieved text voucher, went to Halfords who only needed the long number to process the sale. Amazingly fast and efficient. They also acted independently from the insurance company so I felt they had my best interests at heart… Read Full Review

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★★★★★

“Superquick”

Written on: 02/12/2018 by Austin244 (1 review written)

Fantastic service Recently had my bike stolen. Insurance company and Bevalued were amazing bike stolen at 18.08 reported to insurance company at 18.45 with police CR number. By 11:09 the following morning I had a voucher in my inbox for a new bike. Cannot express how easy everyone was to deal with… Read Full Review

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