Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82.2% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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Latest Reviews

★★★★★

“Insurance replacement.”

Written on: 17/04/2019 by richardcooley (1 review written)

Following the theft of my bike I was concerned that I would be able to afford a suitable replacement, touring bikes are not always easy to find. The choice at Wheelies was excellent and I was able to find and order exactly what I wanted online and place the order using the voucher code. A couple of days later and I'm out on the new bike, brilliant! Everything went well, it was all plain sailing… Read Full Review

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★★★☆☆

“Lack of correct information delays delivery of bike”

Written on: 15/04/2019 by Coltonk398 (1 review written)

wheelies use TNT. checked TNT website for delivery day and time and it said between 1pm and 6pm driver attempted delivery at 10:40 am so missed them now have to wait a second day all day… Read Full Review

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★★★★★

“Stolen bike replacement ”

Written on: 13/04/2019

Thank you very much for such prompt, efficient service. Within 20 hours of my my bike been stolen I had a voucher via email to go and get a replacement. I use my bike for commuting on a daily basis, although it was taken from my local High Street whislt shopping. Would highly recommend them in future… Read Full Review

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★★★☆☆

“Placing of a large Order”

Written on: 08/04/2019 by robwiza (1 review written)

I placed a significant order. Got confirmation that my order had been placed, then nothing. I eventually called, to be told they are waiting for stock, and some stock wont arrive - I need to choose an alternative. I asked - 'when would I be told this'... I said I would have expected regular update like I get with Amazon - the reply 'we aren't amazon' - Clearly. Still no further updates - so I still do not know when my order will be ready… Read Full Review

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★☆☆☆☆

“This is a warranty bike as the original one (which had...”

Written on: 07/04/2019 by OldGreg (1 review written)

This is a warranty bike as the original one (which had an issue with the front axle unscrewing, causing the wheel to come loose whilst riding, no one took it seriously) got damaged. I thought the Wheelies misery was over after two years, how wrong I was. I knew which bike and size I wanted but there was a four month wait. Approaching the due date I called for an update and to my surprise it was in early (but would I have been sent the bike if I hadn't called?). I was given a delivery day and… Read Full Review

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★★★★☆

“Replacement bike”

Written on: 07/04/2019 by Crabtreetz131 (1 review written)

I am hard of hearing and tend to guess what people say on the phone. Unfortunately most communication was by phone. I did give an Email address but somehow Wheelies spelt it wrong so their Email failed to reach me. I asked my wife to step in and help but they would not speak to her at first. The replacement arrived as planned and set up to ride straight away once the handle bars and seat height were set in accordance with the instructions provided (tools were also provided to do this work)… Read Full Review

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★☆☆☆☆

“My bike has not been delivered ”

Written on: 05/04/2019 by Coventry87 (1 review written)

Had the day off work to wait in for my new bike This is very crucial for me as my other bike was stolen and it is my main form of transport. This did not happen so I still don’t have a bike , Wheelies said it’s been collected by TNT but when I got in touch with TNT they say they have no records of this so now I’m stuck in the middle of who is telling the truth. The attitude from Wheelies is very poor to say the least, Unfortunately I’ve had to use this firm because I had a voucher from… Read Full Review

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★★★★★

“Friendly, efficient and helpful”

Written on: 01/04/2019 by Davieseb223 (1 review written)

Sorted out my claim in a timely, hassle free way. Friendly and empathetic staff on other end of phone. From initial phone call to being back on two wheels in less than 48 hours, amazing!… Read Full Review

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★☆☆☆☆

“no bike 3 months now ”

Written on: 30/03/2019 by curleyshutt (1 review written)

i haven't even got a bike but you keep emailing me hows the bike leave us your feed back .... ok clearly you have no idea im not even a customer so stop emailing me i haven't even used your site… Read Full Review

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★★★★★

“Great customer service ”

Written on: 29/03/2019 by Lilyanan447 (1 review written)

We had both our bikes stolen and found identical replacements on the website. It was very easy using the insurance vouchers. I also had to change the frame size twice after reading very conflicting information from the Cube manufacturers website. Wheelies were very helpful and updated my order on both occasions. I will definitely use them again… Read Full Review

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★★★★☆

“Great service poor bike selection ”

Written on: 29/03/2019 by Joe-123456789 (1 review written)

The service provided was excellent; prompt, friendly, easy and fast. The bike and frame selection is poor though… Read Full Review

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★★★★★

“Faultlezs”

Written on: 28/03/2019 by Poofaceman (1 review written)

Chose voucher option via Halfofdz. Faultless process from Stat to finish!… Read Full Review

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★☆☆☆☆

“Promised delivery date completley fictional ”

Written on: 21/03/2019 by SteveMcAteer (1 review written)

Ordered a bike with guaranteed 2-3 day delivery - then informed not in stock and would inform me 'in a few days' when they would be getting it in. Seems to me they have no stock -just order in when necessary and pretend to be able to deliver quickly. A very good business modal - no need to hold stock - get paid up front and keep the money until they decide to deliver… Read Full Review

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★★★★★

“Bike theft replacement”

Written on: 19/03/2019

The staff were really attentive, and very informative. They got back to me with a response really quickly and I was able to get my replacement vouchers a few days after the theft… Read Full Review

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★★★★★

“Stolen Bike Replacement”

Written on: 19/03/2019 by Gavyn461 (1 review written)

Very helpfull staff,easy to deal with,quick and efficient. Put my mind at rest straight away.Would recommend… Read Full Review

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★★★★★

“Easy insurance replacement”

Written on: 18/03/2019 by Mitchellol206 (1 review written)

Simple process to replace bike and kit after a winter training accident. Bike was collected and inspected very quickly and the time and attention spent to help find my new bike was excellent… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 15/03/2019 by mick9999 (4 reviews written)

Had a bike stolen and had to get the replacement from Wheelies.Very helpful staff who spent a lot of time advising me on what to get. Can't praise them enough… Read Full Review

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★☆☆☆☆

“Bike not available.”

Written on: 14/03/2019 by ROBHASEMAN (1 review written)

I ORDERED MY BIKE, thinking I WOULD RECEIVE MY BIKE SOON, tHEN told I WOULD NOT RECEIVE FOR 5 WEEKS, should HAVE SAID AT THE TIME THAT THE BIKE WAS NOT IN STOCK, THEN I WOULD HAVE CHANGED MY SELECTION… Read Full Review

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★★★★★

“Insurance replacement”

Written on: 14/03/2019 by Sians17 (1 review written)

Wheelie’s Contacted me within the hour of me contacting my insurance company and had a voucher for £1448.00 emailed within a few minutes of the phone call. I was then able to order a new bicycle on line exactly like the one which was stolen and it arrived 2 days later. Perfect experience at a very stressful time. There is nothing bad to report about the experience. The people I spoke to were very helpful… Read Full Review

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★★★☆☆

“Didn't replace to insured price”

Written on: 11/03/2019 by DestineeWentworth (1 review written)

I suppose it's a matter of expectations. I insured my bike for £300 and hoped I'd be able to get that money and spend as I wished when my bike was stolen. Instead, I was required to go to Halfords and I was only given £275 as that was the highest price of the bike Halfords would proivide under £300… Read Full Review

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