Remedied a problem with excellent service

Click here if this is your business
★★★★★
5 / 5
From 1 review
100% of users recommend this
Click here if this is your business
  • Value For Money

Mayhemradio's review of Specialized Concept Store Harrogate

★★★★★

“Remedied a problem with excellent service”

Written on: 20/09/2012 by Mayhemradio (0 reviews written)

I had already decided to buy my next road bike from Specialized and wanted to see / feel before I laid down that amount of cash, so I was very pleased that Harrogate had a concept store. Living in York, it is a simple bike-friendly train journey away.

The store is in some ways a victim of its own success; they had very little stock in. I guess the effect of the olympics was underestimated.

It's a very nice store, lots of space and they do sell a lot of items outside the Specialized brand range. I was measured and shown a very similar bike to the one I had decided upon, which I was happy with. I was very encouraged to hear that I could choose 10% of the value of the bike in parts, so I walked away with a very heavy duty Abus lock, Candy pedals and a new set of mitts. At this point I was completely sold on the concept store idea.

Lawrence (sorry if I've spelt that wrong) was very helpful. He could read my mind. I had been looking at Trek bikes, and he knew very well that I would be focussing on the pivot seat feature of the Trek and how that would compare to the Specialized Roubaix. He told me in engineering terms about a particular behaviour of the Trek, which was exactly what I had been concerned about. Maybe just a good, likeable salesman, but he certainly knew exactly what I would be considering, and he gauged my understanding of engineering well. He also had a knowledge of frame evolution that isn't mentioned on the internet site.

I placed the order for the bike there and then and paid cash, told that it would arrive next working day.

When I didn't get a call the next day, I enquired and it turns out that an error in the order had occurred (human error) and the bike I ordered could not be delivered in any sensible time. Oops. I got a call from the store manager whose proposal was to upgrade me to the next bike for nothing. A £300 upgrade! I felt bad for him and offered to pay something, he was grateful and suggested I paid £100, which I was happy to do.

The bike arrived exactly when they said it would.

I am so pleased with everything that I feel a duty to write and big-up the whole experience. Buying from Specialized Concept Store is more like buying a new car than a bike - the treatment, service and array of accessories is first class, and the whole experience is... smashing. There's a word I haven't used for years.

Good one Specialized and thanks Harrogate team for making one customer very very happy.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0