Very long delivery times & damaged

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Asgard Access Bike Store
From 4 reviews
75.0% of users recommend this

paul66beetle's review of Asgard Access Bike Store

“Very long delivery times and damaged”


written by paul66beetle on 09/04/2013

All in all a bad experience so far! Purchased on line via their own website.

The website is not clear that there is a long wait for the product. It isn't until you agree to purchase and pay do you get sent an email saying there is a 4 week lead time. The company didn't care a less when this was pointed out to them as it is mentioned on their website under delivery tab. Their reason being that they are manufactured to order. As the items delivered were very dusty I find it hard to believe that they were manufactured in the last few weeks and managed to accumulate so much dust! It seems more likely that as they use their own vans for delivery they give a four week window so they can utilise the space in their vans depending on location.

"All products will normally be manufactured despatched from our warehouse within 3-4 weeks of order (often sooner)* on our own vehicles. Each of our products is made to order and manually checked for defects before despatch. We will only despatch an order when the product has passed our quality control checks. Please note that when ordering online or on the phone via credit/debit card or PayPal you will be charged instantly."

They have a like it or lump it attitude. You just have to scour the T&C before agreeing to buy. Item was delivered outside of the agreed window as such I wasn't at home and I had to rely on a retired neighbour at the last minute to kindly take delivery on my behalf. Multiple panels were damaged and the panels are not wrapped or protected for delivery, which I found out when I arrived. Luckily I asked both delivery driver and neighbour to sign 'unchecked'. As I live near the sea it is important that the panels are properly powder coated and galvanised, any damage to protective coatings will mean ingress of water and sea air and rust will soon set in.

"What if my delivery is incorrect or damaged?
Although we do our utmost to ensure your purchase will arrive in perfect condition, there may be an occasion where there are unavoidable problems. If you discover a problem or have an issue with your product or any aspect of our service, in the first instance please speak to the Asgard delivery drivers (who are employed by us), they will do their utmost to resolve the problem on site."

As quoted above I am unable to speak to the delivery driver and will now have to deal with their customer service. In the meantime I am left with an unuseable unassembled shed taking up valuable space. Thanks Asgards.

I do not understand why they dont protect the panels for delivery. I have read some reviews below which state that it is very green and eco friendly but to me it saves them money but more to the point risks damage.

Accessory packs very over priced for what they are.

This could be a good product. I think they need to reconsider their delivery method, long lead time and the lack of packaging.

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