Vi-Spring Reviews - www.vispring.co.uk

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Latest Reviews

★★★☆☆

“Good for 10 years not 30!!”

Written on: 09/10/2021 by Dancercat (1 review written)

I bought a Vi-spring 5ft bed in 2011 from a local retailer who sells this make along with others. It is a superb herald. It was great at the beginning. I paid just over £1000 for the Herald Superb Divan/medium mattress. But now it slopes down to the centre from each end. This year seems to be the crunch year as I ache all over after sleeping on it. I've had to say goodbye to a good make but it is not good if we're not comfortable is it? I wish I had known it would change shape before I bought… Read Full Review

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★☆☆☆☆

“Once you've entered the mousetrap you will regret...”

Written on: 24/06/2020

Once you've entered the mousetrap you will regret it. This mattress has caused us pain and stiffness but lately it is sagging and warped. We are not large people so I am very disappointed considering the cost more than $3000 and now it is too heavy to move out to the trash. Their guarantee is just a trick they won’t honor once your mattress has the signs of being wear. 30 years back pain guarantee !… Read Full Review

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★☆☆☆☆

“Bad Product And Service”

Written on: 16/03/2020 by MrFairfact (1 review written)

Do not listen to the rubbish that this Bed manufacturer are the best and are of great quality. This is complete rubbish as is the product I purchased from John Lewis. A so called top end mattress and sprung divan both Vi spring and in the thousands of pounds. Unit has failed three times and the bed is beyond uncomfortable and it should come with the warranty slogan (guaranteed to make you back bad). They have attended three times and agreed the product is poor made of rubbish materials which is… Read Full Review

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Mrfairfact's Response to MrFairfact's Review

Written on: 16/03/2020

The last person spoken with at Vi Spring was head of customer services Miss or Mrs Chrimes. The only thing I can state is totally not interested and did not give any effort or consideration into the poor quality product. This is the real CRIME of Vi - Spring who apparently used to be good but now couldn't give a damn. I can confirm the now is true.

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★★★☆☆

“Beware!”

Written on: 30/08/2019

We had a VISPRING Herald Supreme for 20 years which was wonderful. When we needed to get a new bed we bought a VISPRING from a well known retailer. Don't make the same mistake. It was the most uncomfortable bed we had ever slept on. The VISPING customer services assistant told me that our bed was made to the retailer's specifications and we couldn't compare it with one of their own models. So if you're going to buy a VISPRING buy one that is named on their own website and not from a high street… Read Full Review

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★☆☆☆☆

“Vispring herald superb mattress”

Written on: 27/08/2018

If you have any back problems DO NOT buy a Vispring Herald Superb mattress. We spent thousands of pounds investing in what we thought was a quality bed only to find it gives no proper support. We complained to Vispring and they passed us on to the retailer. A technician called to inspect the mattress and reported it was ‘within the tolerance limits’. After a year of being in terrible pain when I get up - and throughout the day - we went to John Lewis and bought a Natural Collection Leckford… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“Mouldy split matress after 3 months”

Written on: 14/04/2018 by Mauricioj216 (1 review written)

Purchased elite mattress from Plymouth factory, turned mattress as stated and to my horror the mattress was mouldy spilt and a vile smell, this was after 3 months. I informed vi Spring who after a couple of weeks sent out a Fira inspector, he was shocked at what he saw and took a few pictures. After receiving the report back he states a large section of mattress product label side there is mould marks and disintegration of ticking with holes and tea ring occurring with staining on filling and… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Waste of money company don’t care”

Written on: 06/04/2018

We brought this mattress after saving up for so long, only to find its complete rubbish it dips after six months. Visprung won’t talk to its customers or pass to a manager it’s all email. They just send out a third party company who look at all furniture it’s a total waste of time them looking at the bed. Be warned once you purchase no one gives A. Care. Very disappointed on what was once an excellent company, but now couldn’t care less. A very expensive hard lesson learnt please think… Read Full Review

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★☆☆☆☆

“Bad quality mattresses”

Written on: 10/03/2018 by 407Dickson (1 review written)

My mattress is bent down the middle where our hips lie providing no support. Furthermore, the edges are also sagging. It has given me a horrible back pain and problem. What is worse, is that when you complain about the mattress Vi Spring will send a consultant that flips your mattress before inspecting it and will say it has no problem. I feel totally disappointed by Vi Spring… Read Full Review

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★☆☆☆☆

“Customer service level - terrible”

Written on: 09/12/2017 by Elenat151 (1 review written)

The person I dealt with  is possibly the most rude person I have come across and should work on his levels of customer service… Read Full Review

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★★★☆☆

“Disappointed ”

Written on: 09/08/2017 by Palmerno79 (1 review written)

Very disappointed with our entry level Elite mattress happy enough with the divan bed but in only 4 months the mattress has become saggy and ithe edges are tapered away to the point where you feel like you are going to roll out the bed. Which means I find myself sleeping about 10 inches from the edge of the bed so end up feeling squashed sadly it's been a huge disappointment and I would not recommend it… Read Full Review

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★★★★★

“Vi- Spring beds very comfortable ”

Written on: 03/07/2017 by kpWarner120 (1 review written)

Vi- Spring beds It usually takes two weeks not two years for the body to adjust to a new vi spring mattress / bed. There can be discomfort in the first two weeks as the muscles and joints adapt to the support mechanisms of the new vi spring mattress. After my first two weeks my muscled accommodated the new support system and sleep was perfect. Feather pillows ate generally not washable. Sponge the outer covering and air to freshen … Read Full Review

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★☆☆☆☆

“Duck down pillows”

Written on: 01/02/2017 by Ortega332 (1 review written)

Having purchased 2 duck down pillows a while ago I decided to follow instructions on the Vi-Spring label and wash them. Did exactly what it said on the label but they came out dreadful. The casing came out darker than it was and the filling was lumpy. Having dried them in the drier for over 2 hours. I rang customer service to see why this happened and I was told " Oh you should never have washed them, nobody here ( in Vi-Spring ) would ever put feathers in the washing machine" I… Read Full Review

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★☆☆☆☆

“Absolutely rotten experience”

Written on: 15/01/2017

We have had an awful experience with our Vi Spring mattresses.We ordered a Zip and Link Elite soft sprung back in November having tested the display model in Julian Foye St Austell,we both felt that we had reached the heaven of all beds and could not wait for delivery.It arrived on the 21st December just one day before we were expecting a houseful of guests but my dear soul it felt as though we were sleeping on the floor it was that hard(no joke). We perched on top for a couple of nights… Read Full Review

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Was this review helpful? 3 0
★★☆☆☆

“Rusting staples on headboard”

Written on: 16/12/2016 by Machbow (1 review written)

Staples rusted on the back of the headboard leading to orange brown staining almost all around the edge. Only a few years old. Inferior materials are being used, which is surprising given the (very) high prices charged. On the positive side the divan base drawer are easy to remove… Read Full Review

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★☆☆☆☆

“Don't buy vi-sprung”

Written on: 04/09/2016 by KellyPM (1 review written)

We purchased a Shetland bed at vast expense from Vi-Sprung and within a year had started to see a dipping. We tried turning more regularly but found this was less and less successful and complained to Furniture Village where we bought it - who sent someone out but we have been told that the massive sagging in the middle of both sides is "normal" ! I have two other mattresses purchased about the same time at a fraction of the price and they are far better and show no sagging. Because my husband… Read Full Review

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Leigh60's Response to KellyPM's Review

Written on: 15/01/2017

Had exactly the sane experience with both Furniture Village and Vi- Spring. We were told that sagging is not a result of faulty workmanship or design. The mattress was hardly used and both of us are average weight but within a few months the mattress started sagging. The technician who came to review made us sign a waiver form. Subsequently, Furniture Village provided no assistance apart from a terse letter. A very expensive mattress, a useless "lifetime" guarantee and awful customer service.

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★☆☆☆☆

“Not worth price”

Written on: 02/04/2016 by Lancasterjr290 (1 review written)

We bought a Vispring Herald Superb from Furniture Village. It was dual tension soft/medium but the soft side was ridiculously firm and caused severe back pain or collar bone pain for my wife depending on whether she slept on her front or back. Be warned Vispring offer a 90 day free exchange for the same mattress in another tension BUT if you are already on a soft tension there is nothing softer and therefore no where for you to go. It turns out we shouldn't have been sold the herald mattress… Read Full Review

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★☆☆☆☆

“Lifetime Guarantee”

Written on: 09/03/2016 by Leilae67 (1 review written)

Vispring Lifetime Guarantee is not a lifetime guarantee!!. I have 3 Vispring mattresses two singles and one double, out of those 2 of them have just gained dips in one side! I am aware through employees that they have had a lot of complaints due to the materials being used at those times and springs rotting causing the dips. As one of my mattresses is 10 years old and the other 6 years old, they obviously have some stainage (even though mattress protectors have been used). We have tired to… Read Full Review

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★☆☆☆☆

“Vi Spring Tiara ”

Written on: 07/02/2016 by AlvinRich (1 review written)

We purchased a Magnificence, a top of the range ViSpring bed in January 2012 in soft tension. We have had ViSpring beds for the last 25 years and decided to stick with this manufacturer to upgrade our current bed. What a mistake! We complained from the start that it was too firm. We advised their customer relations department that the bed was causing pain as I was a side sleeper and resulted in me getting bursitus. They were not interested and it took them 3 years to send Castalan down to… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“Dreadful product”

Written on: 09/10/2015 by Gilbertii124 (1 review written)

We paid many thousands of pounds for this divan and we've had a replacement mattress within 18 months and now it needs another. VI Spring however are not willing to provide this, they will dodge down every possible avenue to avoid providing us with any sort of customer service. They refer us to the furniture ombudsman every time, they will not speak to us. A dreadful product and a dreadful Customer Service Manager - Martine is an embarrassment to not only VI Spring but to Customer Service… Read Full Review

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★★☆☆☆

“No confidence in Vi-Spring”

Written on: 20/03/2015

Having been recommended to buy a Vi-Spring bed as the "Rolls Royce" of beds, we spent an afternoon looking at them at a couple of stores and fell in love with the Tiara mattress, despite the considerable cost, over the ones lower down the range, placing an order with Furniture Village. Didn't have a great start as my wife had to chase them up before we finalised the order as they failed to send out fabric samples that Furniture Village had ordered from them. Then when the bed was delivered it… Read Full Review

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