written by 567reza5709 on 30/11/2022
I purchased a super king mattress from John Lewis it is okay for less than one hour but after time part of the body sinks in and become extremely uncomfortable. After l made a complaint to John Lewis. They sent a person to inspect. After a few minuets inspection he informed me that there was not a manufacturer fault. When i asked him what he meant by no fault he explain a fault consist a loose spring or material fault. I am very disappointed as John Lewis told me they cannot take any action and i have to discuss with the manufacturer.
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