Mattress Online Reviews - www.mattressonline.co.uk

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★★☆☆☆
2 / 5
29% of users recommend this
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Latest Reviews

★☆☆☆☆

“Don't bother - try alternatives”

Written on: 25/07/2020 by DSL84 (1 review written)

An online retailer, selling the products of others, is only effective if the price is competitive and the delivery is reliable. There are other retailers offering comparable prices and mattressonline failed to deliver on the day they specified and again failed to deliver on the second day within the original time frame given. In the end they extended the delivery window to 9am-6pm. When contacted to see where the mattress was they couldn't say. My advice would be to avoid the company until they… Read Full Review

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★☆☆☆☆

“God help you if something goes wrong”

Written on: 31/03/2020 by kdalton1 (1 review written)

I bought a mattress from this company around 3-4 years ago and the experience was great. Easily done, delivered and I LOVED the product. No complaints. Fast forward to early this year and my mattress developed a fault and so I got back in touch with MO as it was still under warranty. No problem at all they said, they would replace it. However, my mattress had been discontinued so I had to pick something else. As I was so happy with the comfort level of my previous one, I really didn't want to… Read Full Review

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★★★★☆

“No Problems”

Written on: 26/05/2018 by RandallMcGraw65 (1 review written)

I had absolutely no problems with them and would recommend them. Its a top mattress easily worth £600 if i bought it dreams. I got it for a third of that. Delivery was top notch and the guys couldn't do enough for me. To many people only use the review centre just to leave bad reviews Which is a shame. I will definitely use them again… Read Full Review

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★☆☆☆☆

“Dont trust this company ”

Written on: 01/04/2015 by MrsCooper-Haworth (4 reviews written)

Placed order in plenty of time and item showing as in stock, delivery date agreed, and then on the day of delivery they ring to say they can not find the mattress and therefore would not be delivering it. Evidently they only check the stock when they come to load the item and not before. Wasted yet another day waiting for a mattress company to deliver, what an industry! Does anyone know of a reliable company as I have been let down now by 3 in a row. Who would have thought it was this difficult… Read Full Review

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★☆☆☆☆

“Dont trust this company ”

Written on: 01/04/2015 by MrsCooper-Haworth (4 reviews written)

Placed order in plenty of time and item showing as in stock, delivery date agreed, and then on the day of delivery they ring to say they can not find the mattress and therefore would not be delivering it. Evidently they only check the stock when they come to load the item and not before. Wasted yet another day waiting for a mattress company to deliver, what an industry! Does anyone know of a reliable company as I have been let down now by 3 in a row. Who would have thought it was this difficult… Read Full Review

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★★★★★

“Absolutely no problems! :-)”

Written on: 18/02/2015 by 216Collins (1 review written)

Transaction went through with no problems. Got my estimated delivery date and confirmation email. Mattress arrived on the estimated delivery date (weirdly with the same delivery driver that was delivering my bed frame - no complaints!!). Having literally scoured the web for over 28 hours looking for the perfect mattress from the perfect company - I found it :) The courier they used was OK too - it was only one guy so I helped get it from the van to my house - but I'd have done the same had I… Read Full Review

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★☆☆☆☆

“Out of Stock - No ETA!”

Written on: 21/08/2014 by JRogers85 (1 review written)

My experience with them went a little like this: When's the mattress arriving? Oh, it's currently out of stock Right, ok. In that case, I'll have a refund. That'll be processed in 30 days. Oh great. Thanks. Not. Left without any £ to go and buy somewhere else due to these money grabbing so and so's. The mattress hadn't even been assigned as stock to us, so technically speaking (according to CAB) the distance selling regulations don't actually apply - The goods haven't physically left the… Read Full Review

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