Loaf Reviews - www.loaf.com

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Latest Reviews

★☆☆☆☆

“NEVER BUYING AGAIN”

Written on: 08/09/2020 by alinececilio (1 review written)

Can you give minus stars here? The customer service is horrendous and even the costumer service manager isn't great either. I've had all sorts of issues and yet, they don't seem to care about me, the costumer. The customer that without they don't have a business. My delivery was delayed, I received an email to let me know of that. I then called and said I was going to receive a call to re-arrange it. They never called, I had to chase and got a new date in. A partial refund was going to be… Read Full Review

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★☆☆☆☆

“2 products bought, 2 have issues, they don't care - avoid!”

Written on: 07/02/2020 by Haley459 (1 review written)

Bought an expensive bed from them. It arrived broken so couldn't be assembled. Always good not to have a bed to sleep in (we were moving to a new house). Given store credit, but not enough to buy most things (they are expensive). Finally got a lamp which was meant to be brass according to their website, but looks and feels cheaply made (despite not being cheap). Customer service have no interest in helping and will not resolve this. Don't get sucked in by their nice looking website, they are… Read Full Review

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★☆☆☆☆

“DREADFUL QUALITY, NONE EXISTING CUSTOMER SERVICE”

Written on: 25/01/2020 by LEF1909 (1 review written)

DREADFUL EXPERIENCE, TERRIBLE QUALITY, NIL CUSTOMER SERVICE I bought what I believed was a quality arm chair for occasional use, I probably sit on it 3 times a week in the evening. After 10 months both arms split in the same place, the fabric is velvet which I chose for it’s harder wearing. I spoke to customer services and after many conversations and them sending an ‘“ Independant company” to write a report and take pictures, the man who came basically told me I’d either pushed it… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM LOAF. POOR QUALITY FOR EXCESSIVE PRICE.”

Written on: 06/01/2019 by Agnespollock (1 review written)

Biggest mistake I ever made was to convince my husband to buy a mattress and bed from Loaf. The marketing department is very clever in convincing you their most exoensive mattress is the best thing you will ever sleep on. Both my husband and I have been suffering from poor sleep and backaches ever since we bought it, three years ago. It is appalling that they don’t have a review page on their website. But it would obviously mean they would be out of business soon, as all reviews are so… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE”

Written on: 05/11/2018 by emmrichardson007 (1 review written)

Keen to spend £5000 and I can't get through to ANYONE. Robots keep replying to all my methods of contact... at least I found out before I parted with my hard earned cash. … Read Full Review

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★☆☆☆☆

“Ordered Bed. Took money. Didnt place order. Hang up on us”

Written on: 19/10/2018 by Hassanu1948 (1 review written)

Ordered a bed 2 months ago. Phoned to ask at the 8 week point when it might be turning up. They didnt know but would ask the logistics team when we might get the bed. They phoned back to say that the actual order wasnt placed. Phoned back only to be told that the person dealing with it will call me back. Have emailed and called and havent heard anything. When my wife phoned to chase.. they actually hung up on her! There seems to be something very wrong at Loaf based on reviews here and other… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM LOAF!”

Written on: 14/11/2017 by JamesDavey1234 (1 review written)

DO NOT BUY FROM LOAF! We placed an order and were given a delivery date (with a two hour slot) a few days later. On the date of delivery (within the two hour slot), I got a phone call saying that the bed was not in the factory and would not be able to be delivered for a further two weeks. I now have no bed because we took the old one down to make room for the new bed. DO NOT BUY FROM LOAF!… Read Full Review

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★☆☆☆☆

“Too long - terrible service!”

Written on: 11/11/2017 by PKite (1 review written)

Ordered the armchair in August and although it’s read now, first week of November- they can’t deliver it until 2nd December. In the meantime they are advertising far and wide that if you order today you’ll have your sofa/ armchair for Christmas. Why did I bother to order in August!!!! Terrible terrible service. Never ever again… Read Full Review

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★☆☆☆☆

“Very Disappointing Terrible Customer Service”

Written on: 31/08/2017 by Hudson233 (1 review written)

Now at point of demanding a refund as the In Stock Darcey Bed ordered and paid for on 3 August has still not been delivered to me. Email confirmation received congratulating me on my wise purchase and "put the kettle on and my feet up" and expect a call within the next few days to arrange delivery of my bed...Well I'm still waiting! After numerous chasing phone call conversations with Loaf customer service representatives and the delivery company who claim they have no knowledge of my order… Read Full Review

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★☆☆☆☆

“Atticus Sofa”

Written on: 17/08/2017 by lzMcKee412 (1 review written)

We bought a sofa just under two years and have been complaining about it ever since. Finally Loaf accept that it is badly designed and call it a "manufacturing fault" after a run around and various people coming out to look at it. But even then they are only offering an exchange for the same one or a smaller sofa! We want it taken away and a refund but they are having none of it. Appalling quality and customer service. We are taking it to the small claims court now. Be warned!… Read Full Review

Jodiem32's Comment

Written on: 21/08/2017

So glad I have found this ! Ok we have the atticus corner sofa delivered in November and around Christmas phoned them as not happy with the cushions (hard in the middle and collapse around the edges ) it's so uncomfortable , the guy told us that's how they are when he come out but he was just a furniture doctor who doesn't work for loaf ! They offered us an exchange but we decided to go with what we had as was told the cushions would soften with age and that also all the sofas are the same from loaf so would just find it would happen again ! However 6 months later and the sofa is worse , we don't even sit on it now ....

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Jillspen100's Comment

Written on: 02/01/2019

Hi I would be very keen to hear how your claim progressed as I have a similar situation with Loaf and any assistance would be greatly appreciated.
thanks

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Ciri38's Comment

Written on: 19/09/2017

How has your claim gone in the small claims court? I'm in exactly the same position, even though they have redesigned it and are relaunching it to stop the cushions sliding, they will not admit it's basically unusable.
If you need anything in writing for your claim, I have it in writing about being redesigned etc due to various things. Please advise on small claims court thanks

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Jbramford's Comment

Written on: 01/01/2018

Hi, Happy New Year...

We've now had our Loaf Sofa since Weds 20th January 2017 and we are not happy with it at all, not what we expected it to be like from the pictures, it's uncomfortable, sags and slumps constantly looks a mess unless you constantly puff up all the cushions, etc.

We are still within our 14 day cooling off period, but I'd be interested to hear more details on what you've been told about them admitting it needs to be redesigned.

Many thanks

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★☆☆☆☆

“what a shambles ”

Written on: 29/07/2017 by mark.andrews (2 reviews written)

We brought a sofa on line with a discount of £500. We received all the paperwork to say we had brought it, they even took our money,(which they haven't returned). We then got a call 5 days later to say someone else had actually brought the sofa so we could not have it. But they could sell us one with only a £150 discount. We said they had to honour our agreement. They disagree. I think it terrible… Read Full Review

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★☆☆☆☆

“Expensive with sub-standard quality and service”

Written on: 29/07/2017 by ABeeston (1 review written)

Made three orders with Loaf: 1. Mattress and bed: The delivery men couldn't get the mattress up the stairs. They almost gave up and made me do it myself until I specifically instructed them what to do. 2. Wardobe: the delivery men refused to assemble as half the floor space was taken up by an electrician. The door handles broke, I've waited for two weeks so far and still no replacement. 3. After point two I cancelled most of the items on my third order, except for one thing which I couldn't as… Read Full Review

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★☆☆☆☆

“Appalling service!”

Written on: 20/07/2017 by Liste (1 review written)

Ordered blinds on 3 June with a promised three to four week delivery date. Seven weeks later .... and four phone calls later , I have no blinds and no explanation. Employees that have spoken to me on the phone have failed to get back to me or return my calls or e mail. I have been promised a full refund plus £100 credit but none of this has materialised either. The company is a complete shambles. Do not purchase any items it's just not worth the hassle . Am now waiting delivery of a bed which… Read Full Review

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★☆☆☆☆

“Terrible! ”

Written on: 10/06/2017 by Humberto32 (1 review written)

This is my first ever review of a company - I have never bothered before, but I have found Loaf so poor that I cannot but share my experience. We ordered a dining table and chairs from Loaf in Nov 2016, expecting a delivery in Feb 2017. However, within a couple of days of the items arriving, we noticed that one of the chairs was faulty. We contacted the company who said they would send us a replacement, but it would mean waiting until end of April since the item had to be manufactured… Read Full Review

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★☆☆☆☆

“£4K down and very rueful!”

Written on: 28/05/2017 by MaryClare22 (1 review written)

spent around £4K on two storage beds six years ago; one with drawers and one with a piston mechanism. Both are now faulty and loaf has apparently no way of mending either. After months of toing and froing, I was offered £150 off purchase of a new bed as recompense: I won't be taking that up. I've just spotted that another customer was offered £75 for having to dispose of miscellaneous packaging, which puts this offer into perspective. Both beds developed faults within 5 years: that works… Read Full Review

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★☆☆☆☆

“THINK TWICE ABOUT BUYING FROM LOAF - JOHN LEWIS THEY...”

Written on: 02/05/2017 by L23Kmgt (1 review written)

Last October, we purchased a Timbers wardrobe and matching Chalkers drawers from Loaf, at a cost of £1,615.00. We have been waiting for a replacement Timbers wardrobe since the beginning of December 2016, the first having been deemed "not repairable". I won't go into the whole story here, suffice to say that at first Customer Service at Loaf seemed to be dealing with the matter and saying all the right things. The last communication from them on 17 Feb '17 informed that, "all of our Timbers… Read Full Review

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★☆☆☆☆

“Dont buy from this company - awful, awful, awful”

Written on: 30/03/2017 by Sophie_R (1 review written)

I ordered a sofa in August 2016. 10 weeks to deliver, 1st sofa was the wrong one, 2nd sofa was right but took weeks to deliver, to and fro with loaf as company that delivered sofa were incompetent, bashed around my house, couldn't fit the legs, got annoyed at me the customer only to be left with a sofa that wobbled and swayed. Since October last year I have had 2 engineers out to sort the sofa which had a manufacturing fault, have had to wait in for numerous days for delivery of new sofa legs… Read Full Review

Loaf.com's Response to Sophie_R's Review

Written on: 31/03/2017

Hi,

Thanks for leaving your review.

We're extremely sorry for the experience you've had with us. This hasn't been the level of standard that we pride ourselves on at all!

I understand that our Greg has been on the case for you to get this resolved.

Best wishes,

Karen

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★☆☆☆☆

“Don't do it!”

Written on: 17/03/2017 by SadiaAz1 (1 review written)

Two days waiting at home later, we are still without the sofa that should have been delivered (exchanged for one that was not fit for purpose might I add). Not only are we still without the product (that is all paid for - that bit was efficient) but in the meantime we have spent a lot of time and effort chasing up our delivery. Rather than being informed that our sofa is not coming we have had to ring up and find out what the situation is - awful customer service. We have some other loaf… Read Full Review

Loaf.com's Response to SadiaAz1's Review

Written on: 20/03/2017

Hi,

Thanks for leaving your review.

We're really disappointed that you haven't had the best experience with us and I want to look into this straight away for you!

Please email us with your details and I'll ensure that we do everything we can to put this right!

Best wishes,

Karen

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★☆☆☆☆

“5 stars for the worst customer service I have ever...”

Written on: 13/03/2017 by gjMcCartney286 (1 review written)

I placed an order and paid in full for a dining table and 4 chairs on 2nd January 2017 (with Bela) and was advised that they would be delivered in February as the dining table was initially out of stock. Come February I had no calls from Loaf – I myself chased 3 times. Loaf initially advised me that everything would be ready for deliver by the last week of February and that was the last communication I received from them until I chased on 28th February and was advised that one pair of the… Read Full Review

Loaf.com's Comment

Written on: 20/03/2017

Hi,

Thanks for taking the time to leave your review.

We're extremely sorry to learn of your experience with us and I want to make sure this is looked into ASAP!

I'm having a little trouble locating your details through this review. Please, email us and I will make sure one of the team jump on the case straight away!

Best wishes,

Karen

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★☆☆☆☆

“Dreadful”

Written on: 03/03/2017 by Maleaht30 (1 review written)

Terrible insincere service, lots of 'how are you', 'we will sort this out' 'promise to turn this around' etc. Paid 28/1/17 promised delivery 21/2/17, no sign of anything. Delivery cancelled the day before expected delivery day, because they ordered the wrong mattress even though I got them to confirm order by email too. Luckily, I didn't have to take a day off work! No sign of promised £60 delivery refund. Had to chase delivery depot myself, they are also frustrated with Loaf and mentioned… Read Full Review

Loaf.com's Comment

Written on: 03/03/2017

Hi,

Thanks for taking the time to leave your comments.

It's totally not on that you've been left feeling so let down. I'm also very unhappy that you've received a service far beyond what we want to offer!

We would most certainly like to fix this, however, we're unable to find your details from your review. Please send us a direct email and we will get on the case right away.

Best wishes,

Julie

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