Over four month wait for delivery!

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LondonPeck201's review of Loaf www.loaf.com


“Over four month wait for delivery!”

Written on: 07/06/2022 by LondonPeck201 (1 review written)


We ordered a sofa back in March of this year. At the time we were told that there was a 8-10 week delivery turnaround, which we thought was reasonable.

We contacted them after 12 weeks wait only to be told that the delivery had been pushed back to the start of June but that they would update if this changed.

I called them again yesterday and they informed me that the date has been pushed back AGAIN to the middle of July. This will mean an over FOUR MONTHS wait since the order was placed.

We look at every possible option when choosing our sofa, as we wanted to pick the right one (and there were a number of other companies we could have chosen who make similar products at a lower price) but decided on Loaf. What a HUGE mistake this was!

Their sofas are not cheap (and you are expected to pay 100% up front) so I would have at least expected good customer service, but alas this was not to be the case. When I called them yesterday they said that a manager would come back to me to discuss my order. Of course this has yet to happen.

I will be cancelling my order today as this is simply unacceptable.

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