Laybrook Reviews - www.laybrook.com

★★★★☆
4.2 / 5
81% of users recommend this
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Latest Reviews

★★★★★

“Fantastic Service - even during Covid-19”

Written on: 03/06/2020 by DrFish101 (1 review written)

We needed a special mattress for an adjustable bed and a grab rail for someone unexpectedly and rapidly discharged from hospital. From first contact to delivery customer service from Laybrook was simply outstanding. One person helpfully guided us to the correct products and helped sort out the order and another person made sure it was delivered as quickly as possible due to our urgent need. At all stages of the process we were kept regularly informed of progress which was helpful and… Read Full Review

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★☆☆☆☆

“terrible, terrible service!”

Written on: 28/09/2018 by rubbishfirm (1 review written)

Bed ordered for an amputee (£1,800) on 27 Feb. Delivery was arranged for 19 March. NO BED! I called on 22 march and was told delivery was now 9 April. NO BED! I called again on 10 April and was told delivery was now 16 April. Called on 13 April to confirm delivery. NO BED! Called on 19 April. Called on 24 April. Called on 26 April. No one ever called back as promised. Finally booked another delivery for 30 April. NO BED! The bed finally arrived 9 weeks after the order. No one ever… Read Full Review

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★☆☆☆☆

“Really really bad”

Written on: 15/05/2018 by Nasiro304 (1 review written)

False advertising and bad after sales, I ordered mattress wrong one came tried to contact them took forever and then they made excuse after excuse took sooo long to contact them as they never answered the phone it took so long they they wouldn't give me refund now stuck with wrong mattress cant use and it cost nearly £400 (down the drain), avoid like the plaige. You can get better product and after service for quarter the price everywhere else. Save your money stay away you been warned… Read Full Review

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★★★★★

“Easy to order, excellent advisor was very helpful ”

Written on: 14/05/2018 by vicknicolson-james (1 review written)

EDMWN5 We needed a specialist bed for mum and the advisors were very helpful. We ordered the bed and everything was delivered and taken away as arranged. A bespoke service was offered with the choice to take away old bed which was helpful. I would recommend this company. The other websites I looked at and spoke to for the same product were not as comprehensive, helpful or as good value for money… Read Full Review

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★★★★★

“New Adjustable bed”

Written on: 11/05/2018 by clareblake (1 review written)

Because of 3 Brain haemorrhages 18 years years ago I was left very disabled with very little mobility unable to walkfar or bend etc I was also left incontinent and require distrect nurses to cathaterize me 3 times a day on a bed. And I also have Peripheral Neurapathy which is a very painful disease of the nervous system . After my husband( carer) died, getting in and out of bed became very difficult on my own and so I decided to buy an adjustable bed and approached Laybrooks Durham for advice… Read Full Review

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★★★★★

“Great service, great products ”

Written on: 04/05/2018 by shanysuki (1 review written)

I am so very glad that we have discovered Laybrook Motion Furniture. The service is unbeatably fantastic; the knowledge of the staff is next to none. They have thought carefully about how the products are made and what they are made from and with, and they have considered the customers’ needs in the manufacturing process. The products are made in Oxfordshire, in Britain by the British. It is a family-run business, and as a result we can have a clear conscience that we have made our best… Read Full Review

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★★★★★

“Great service”

Written on: 29/04/2018 by Millietoy05 (1 review written)

I am very pleased with my bed and mattress and would recommend your products, the person who delivered and installed it was. Very helpful and pleasant. SAMME12… Read Full Review

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★★★★★

“NEW LEASE OF LIFE”

Written on: 27/04/2018 by 412McLean (1 review written)

Lots of medical problems were previously not letting me have a good nights sleep. To start with a telephone call allowed us to talk over any questions we had prior to ordering. Reviewing and comparing prices also allowed us to make our decision. The order process was simple, the delivery guys were good and helpful and on time. As for the bed itself, so far good quality, allows me to position myself when sleeping to aid a good sleep. Overall very satisified with Laybrook. LAKST48… Read Full Review

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★★★★★

“End to Back Pain”

Written on: 27/04/2018 by ALLNN15 (1 review written)

Ordered an Oak Framed Adjustable bed from Laybrook, Service was Superb with very helpful and knowledgeable staff. Bed arrived and was fitted by one man, no problems getting up my stairs, and all installed in just over an hour. Bed allows me to sleep in a position that suits me and I NO longer wake up with a really bad back pain. First class quality product and service. You can rest assured you will sleep easy ordering from Laybrook. Thank you… Read Full Review

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★★★★★

“Very good customer service”

Written on: 27/04/2018 by snwd23 (1 review written)

From the Showroom to delivery this company offers wonderful service much better than most other companies. Spent over an hour in the showroom as I live close and the staff were very knowledgeable and polite they also made me a very nice cup of coffee. Delivery was as scheduled and the driver could not be more obliging and polite fantastic service. My first ordered was with a medium mattress but found it too hard change it to a soft and without any hesitation the company changed it for me. It's… Read Full Review

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★★★★★

“Delivery on time and assembled by engineer as...”

Written on: 26/04/2018 by reviewsu (1 review written)

Delivery on time and assembled by engineer as requested. He worked quickly and then explained very clearly how to operate bed. I have now been using the bed and remote to adjust head and feet heights with no problems at all. Very pleased with quality and comfort of bed. The design of wooden bed very pleasing and enhances the bedroom… Read Full Review

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★★★★★

“First class service”

Written on: 25/04/2018 by Brosn7 (1 review written)

I suffer from COPD and decided to purchase an adjustable bed so that I could sleep in a more upright position. The Lyndhurst does it all, raising feet as well. The bed is a good looker too. The service from Laybrook I cannot fault, the whole ordering process was really straight forward. The chap who installed the bed was excellent, polite, friendly and very efficient. If you are looking to buy an adjustable bed I cannot recommend Laybrook highly enough… Read Full Review

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★★★★★

“Excellence for Sleeping”

Written on: 23/04/2018 by JonathanHouse285 (1 review written)

Craftmanship .quality.and comfort. My mum loves the massage mattress. And now sleeps much more contented. Her joints don't seem to play her up on the night. So something is working. It must be the mattress we purchased… Read Full Review

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★★★★★

“It’s great bed ”

Written on: 22/04/2018 by Aliciak459 (1 review written)

Worth for the money n great bed… Read Full Review

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★★★★★

“Adjustable Bed”

Written on: 22/04/2018 by McNally243 (1 review written)

we purchased an adjustable bed 3 months ago and realised we should have come here in the first place. We had two previosly and they were noisy and both broke down. This one is steady and is able to take my weight as well as my wife without creaking or slowing down. it is easy to adjust… Read Full Review

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★★★★★

“Lovely Bed - Great Service”

Written on: 21/04/2018 by Asherb136 (1 review written)

I received great service from Laybrook from firstly choosing an appropriate bed for my needs, through to ordering and delivery. The bed is very comfortable and being adjustable helps me with my back problems immensely. WESOX3… Read Full Review

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★★★★★

“look forward to bed time”

Written on: 31/03/2018 by SNT242 (1 review written)

the best shopping experience ever from the friendly non pushy sales team in store to the very professional and polite delivery service.My first choice of mattress was to firm and the customer service true to there word change it with no fuss sending the same driver that delivered the bed. If all retailers acted as Laybrook for a bench mark for service it would put the fun back into spending money. … Read Full Review

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★★★★★

“A Good Nights Sleep”

Written on: 29/03/2018 by ValCar2 (1 review written)

I don't sleep well.I'm a side sleeper & pain wakes me up through the night. Buying an adjustable bed helps because I can sleep on my back with the head raised without waking myself up snoring. Also having my knees supported takes the weight off some of my pain pressure points. The Laybrook mechanism is smooth & quiet & easy to control. I can vary the position to get comfortable. Visiting the small showroom is well worthwhile because you can see the different types of bed & have everything… Read Full Review

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★★★★★

“Reviewing Laybrook adjustable bed”

Written on: 22/03/2018 by Greer1945 (1 review written)

Everything from our initial visit to your showroom,the bed delivery and instalment and the comfort of our bed has been excellent.The electrics have worked well and helped with our mobility problems. we would recommend your company highly and thank you for all you have done… Read Full Review

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★★★★★

“Everything I dreamed of.”

Written on: 08/03/2018 by WARHD7 (1 review written)

Having had my bed for a little while now I'm sorry I waited so long before buying. Going to bed has taken on a new meaning, comfort, support, flexibility,no more tossing and turning, and I can read or watch television propped up in a most comfortable position that no amount of pillows could ever create. On top of all that a great nights sleep.In addition I opted for the inclusion of a massage unit which you can switch on and should you fall asleep will switch off after a set time. It was the… Read Full Review

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