terrible, terrible service!

4.2 / 5
81% of users recommend this
  • Value For Money

rubbishfirm's review of Laybrook www.laybrook.com


“terrible, terrible service!”

Written on: 28/09/2018 by rubbishfirm (1 review written)

Bed ordered for an amputee (£1,800) on 27 Feb. Delivery was arranged for 19 March. NO BED! I called on 22 march and was told delivery was now 9 April. NO BED! I called again on 10 April and was told delivery was now 16 April. Called on 13 April to confirm delivery. NO BED! Called on 19 April. Called on 24 April. Called on 26 April. No one ever called back as promised. Finally booked another delivery for 30 April. NO BED! The bed finally arrived 9 weeks after the order. No one ever contacted me to say there would be a delay. The bed has now stopped working. This was reported a week ago with the promise of a call to arrange an engineer. No one has called. I called again today and was told nothing had been arranged and it would be another week. I despair and wonder how a company can survive when it delivers such a shoddy and completely uncaring service to disabled people. Once they have your money, not interested! Go elsewhere.

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