Futon Company Reviews - www.futoncompany.co.uk

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Latest Reviews

★☆☆☆☆

“Poor quality manufacture, terrible customer support”

Written on: 27/09/2021 by 101O'Neill (1 review written)

My partner and I bought a top-of-the-range bed frame from The Futon Company. Unfortunately, when I was assembling it the foot-board fell apart – clearly a serious and potentially dangerous fault with its manufacture. Customer support has also been consistently terrible. Considering that someone could easily have been hurt by the poor manufacturing quality the CS attitude was appalling… Read Full Review

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★☆☆☆☆

“Not what they used to be”

Written on: 04/01/2021 by BristolPete (1 review written)

We had a futon from the Futon Company and were really pleased with it. We bought another that cost nearly £400. In less than a year it was sagging and the colour had faded out. We complained about this and were told "Sorry - tough". It was sagging because we were using it incorrectly - sitting on it, and the colour had faded because we were using it in a room with daylight. We would not recommend it to anyone not living in a zero gravity, black hole!… Read Full Review

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★★★★★

“Great shopping experience”

Written on: 11/09/2019 by idChristie40 (1 review written)

Buting from the Sheffield shop was a great experience. The assistant was really helpful, gave me good advice, even saved me money by incorporating sale and ex display items into my purchase of a futon sofa bed. Nothing was too much trouble. What made things even better was calling me by my name the whole time making the experience really personal. I received texts telling me when my products were in store and everything was on time. After reading the bad reviews maybe it depends on the store… Read Full Review

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★☆☆☆☆

“no refund even item is not delivered”

Written on: 11/03/2017 by nixnoxox (1 review written)

i bought single bed with trifold mattress..it supposed to be deliver in 2weeks ..4 days later after my purchase i no longer need mattress so asked for refund. they refused and its their policy..how come you cant cancel the order and trifold mattress isnt custom order either..avoid this company and you can buy similar products with other company with refund… Read Full Review

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★☆☆☆☆

“worse experience ever”

Written on: 14/02/2017 by patrickhenson (1 review written)

My sister went to view the item and measured it wrong, now before even going to collect it in store I have tried to cancel the item, but returns aren't allowed as she went to the store?! makes absolutely no sense, terrible customer service. after speaking to the man on the phone, I asked if I was allowed a refund and he said yes. Now to be told I am not?! never heard of such weird policies before. A quick decision was made as the sales man advised the prices were all going up the next day… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 22/01/2017 by Cliffordef102 (1 review written)

Bought a mirror from the Futon company's York store, when I unpacked the mirror to install I found that the mirror is of poor quality and the hanging method is unsatisfactory and unsafe. As a tradesman I was surprised that no fitting instructions were included for none DIY savvy customers. I decided to return the mirror on a Saturday, the store assistant said he couldn't process the refund as he isn't authorised and could I return tomorrow, having paid for parking I was less than impressed. He… Read Full Review

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★★★★★

“Very happy customer”

Written on: 19/12/2016 by SarahRachel2 (1 review written)

I was cautious about buying from the Futon Company as I'd read a fair number of negative reviews online, especially regarding their delivery. But after a lot of searching across many stores, their Cocoon 3-seater seemed to be the best option for my needs so I went ahead and bought it. The shop assistant was really attentive and after I left she kept me updated on the delivery date/time. The delivery man was great and even explained how to put the sofa together, which was very helpful. It… Read Full Review

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★☆☆☆☆

“Wrong screws”

Written on: 24/10/2016 by Beebee4 (1 review written)

Bought two sets of box shelves for my bathroom. Both boxes came with screws that were too short for the product. Incredibly frustrating and annoying. Needed to go out and buy longer screws, which I shouldn't have had to do. Not a massive deal but, still should t have needed to. … Read Full Review

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★★★★★

“Great help and service”

Written on: 30/12/2015 by 450Clark (1 review written)

I bought the lean to oak desk and chair...easy to assemble and looks brilliant. Great value… Read Full Review

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★★★★☆

“So fa so good.”

Written on: 01/10/2015 by Foxnc119 (1 review written)

I have no experience of their customer care and most of the reviews here seem to be about the company's response to complaints. Delivery was to my door (third floor flat) and exactly as scheduled. I bought the linear 2-seater. I'm very pleased with the product so far. It was very easy to assemble, converts from a bed to a sofa in less than 2 minutes including removing the sheets and storing the pillows and duvet. The conversion itself can be done in 30 seconds or less. The beauty is in its… Read Full Review

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★★★★★

“Edinburgh store”

Written on: 19/09/2015 by Hkv9 (1 review written)

Originally ordered item online and experienced horrendous customer service: overcharged on delivery and the. Asked to pay more for delivery to Stirling....hardly remote. HOWEVER, when I called the Edinburgh store directly and spoke with a woman, she sorted everything in the most efficient, kind and friendly fashion I have ever encountered from a retail outlet. She was terrific and I cannot recommend her service highly enough. Sounds like the online Futon Company need to get her to train up… Read Full Review

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★☆☆☆☆

“Terrible customer service experience ”

Written on: 20/08/2015 by LizzieP99 (1 review written)

I love the futon company products but have been receiving quite possibly the worst customer service I have ever had in my life. The second time I have ordered online from the futon company and the second time they have sent me a damaged item. They are have replaced the damaged item but are refusing to take away the damaged item. I live in central london and am 8 and a half months pregnant with no way to get rid of the damaged item. The guy I am dealing with, Zanu, won't even call me to discuss… Read Full Review

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★☆☆☆☆

“Awful customer service in both London stores”

Written on: 17/08/2015 by Addysonx148 (1 review written)

Mis-sold a product by a staff member. Following purchase, the refund policy was explained ie. They do not do refunds ever!! Received a rude response from staff at the other London store. They explained that their manager was holiday and therefore I could not speak to anyone! ! This is the worse service I ever experienced !… Read Full Review

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★★☆☆☆

“Poor delivery”

Written on: 13/08/2015

So disappointed with the service from futon company. We ordered through the Nottingham store rather than onlone after a little plead from the lady there when we called to enquire about a futon. We weren't given any email confirmation of the order. Delivery did not arrive at the specified time and we had to call to chase this up only to be informed that the delivery person had not turned up to collect our order. It would have been good of them to let us know there was a problem rather than keep… Read Full Review

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★☆☆☆☆

“Do not let them fool you!”

Written on: 07/08/2015 by Evangelinef433 (1 review written)

Your futons are awful! Bought a 3seater futon and within 6 months it has collapsed in the middle where I sleep! I only weight 10stones so not heavy. It is now extremely uncomfortable and unhealthy to sleep on. A lady from the store came to see it at my flat and took photos, After a review for the head office apparently there is nothing wrong with it, what a disappointment and what an awful service. It has costed me £500 and is unusable after 6months??! ! Do not believe what they say, they… Read Full Review

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★☆☆☆☆

“futon company twingle, just go to ikea next time!”

Written on: 02/08/2015 by Websterzp463 (1 review written)

This is the most awful thing to put together, really difficult. I don't know what you would do if you had bigger fingers. I still haven't managed to put it together and I'm usually very good at these things. I would never, never get one of these again. I just wish I hadn't bought it now… Read Full Review

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★☆☆☆☆

“Bad company with questionable policies ”

Written on: 15/06/2015 by A.NonnyMouse (1 review written)

I have worked for some horrible people in my time, but my time spent in purgatory working for the futon company is right up there. If you want to support a company that does not give a moments thought for their employees, their working conditions or the clinically insane managers they work for, then throw money at them. I have never felt so threatened or bullied as I did whilst working for this company. The head office do not care about you the customer or their workers. To add insult to… Read Full Review

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★☆☆☆☆

“Worst purchase ever ”

Written on: 14/06/2015 by claudiae (1 review written)

The futon mattress I bought is of exceptional poor quality, lacking real substance, strcuture and material. Within less than a year the futon is completely worn out, looking really shabby and is deeply uncomfortable. Poor value for money compared to previous futons we owned, whcih lasted ten years and still were in good shape and offered comfort. I raised this with the company just outside the warranty period ( we all have busy lives), and they were most unhelpful, telling us we should turn the… Read Full Review

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★☆☆☆☆

“Not a great deal of help.”

Written on: 18/05/2015 by timj_uk (5 reviews written)

Trying to find parts that have broken on my two seater futon. Told to look at the website that doesn't open properly, then try to find the part number of a unit they don't have any more...possibly.... Staff as helpful as a chocolate teacup and was then told to come back when I knew what I was looking for as she had a customer!! Give up, I'll go and find the part elsewhere as it will be easier!… Read Full Review

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★★☆☆☆

“Just go to Ikea instead”

Written on: 26/02/2015 by mnMiller49 (1 review written)

Bought some shelves from the Tunbridge Wells store. Had to wait over two weeks for them to be ready for collection. Got them home and found half of the parts missing - not just screws, but actual integral bits of wood missing. Took the shelves back and now have to wait an unspecified amount of time for the missing parts to be ordered. Shan't be using them again… Read Full Review

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