DivanBedsCentre - www.divancentre.co.uk

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DivanBedsCentre - www.divancentre.co.uk
★★★★☆
4.2
81.0% of users recommend this
Click here if this is your business
  • Value For Money

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Latest Reviews

“Fantastic service. Great price. Speedy delivery ”

★★★★★

written by janny1099 on 11/12/2023

Great company. Received in 4 days ! Couple parts missing but they posted to us the next day. Great service. We have the double divan bed in plush coffee, beautiful bed, great price too.

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Was this review helpful? 0 1

“Double divan base EXCELLENT”

★★★★★

written by KylaMcKee247 on 21/06/2023

Ordering really easy , ordered on Tuesday afternoon, delivered Wednesday evening. The divan itself was good quality with draws, wheels and attachments. Will buy again.

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Was this review helpful? 0 0

“Not worth the slightly lower prices”

★☆☆☆☆

written by HolidayCottageOwner on 21/08/2020

The ordering process on the website was fairly smooth, but that's the only positive I can think of for this joke of an outfit. When we ordered our bed the website said it would be up to 10 working days due to corona virus, which is understandable. Almost a month later a bed arrived. Somebody else's bed. Then began a game of trying to get in touch with someone who could sort it out. Calls, emails and their contact form went mostly unanswered. I'm not sure what the point of the little girl who answers the one phone number is. All she does is take your name and number and get extremely rude if you try to say more. The company should save money and replace her with an answering machine. It would actually be more effective. But anyway 6 weeks since ordering we still don't have our bed. Their utter incompetence at being able to book a courier to collect something from one place and take it to another astounds me. They still haven't got it right yet. We have had to delay opening up our holiday cottage for bookings during peak season because of this fiasco. Save yourself money and hassle and use another company.

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Was this review helpful? 3 0

“Poor customer service”

★☆☆☆☆

written by Yvonneherbert on 08/07/2020

I ordered a divan base 7 days ago. I received a confirmation email within 24 hours with an estimated delivery of 7-10 days. Website still states 2-10 days. I have sent two emails for clarity on estimated delivery date and received a lecture from a customer service representative on the presence of Covid in the country and how lucky I am that we have delivery drivers. He failed to appreciate that the company are happy to process the payment immediately but are less interested in customer satisfaction. He chooses to miss the actual question I asked: has the bed been dispatched to a courier service. And if not, when will it be dispatched. This is not a complaint against a courier service, who are doing amazing work, but a valid customer question. Do not use this company. Very bad and patronising customer service. Still no clearer on whether the bed has been dispatched

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Was this review helpful? 5 0

“Excellent price and quality”

★★★★★

written by jimbob696969 on 17/10/2017

Bought a Windsor 6ft zip link bed - delighted with price and quality. Reccomended

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Was this review helpful? 1 2

“Fantastic Professional Service”

★★★★★

written by BlargoansLtd on 17/08/2017

We ordered 12 beds and mattresses with many special requirements for contract use and they matched every single one without error. Our beds have had fantastic feedback for the excellent level of comfort and its one of the comments we hear the most from our customers. We would highly recommend The Divan Centre and will be using them every time in future.

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Was this review helpful? 0 2

“Just taken delivery of our order - very nice double...”

★★★★★

written by Gunn132 on 27/07/2017

Just taken delivery of our order - very nice double divan with good quality mattress -especially at such an affordable price. Excellent customer service from start to finish ..thanks we will definitely use again

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Was this review helpful? 1 2

“Great Service”

★★★★★

written by Albertou388 on 16/07/2017

Had to order a bed at short notice as extra visitors were arriving and from start to finish the telephone and on line ordering were helpful and caring and to add to it the bed was delivered three days early -well done to your company as so times when we order things these days people fail to deliver

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Was this review helpful? 1 1

“Fantastic bed”

★★★★★

written by Conrad111 on 01/07/2017

Thank you divan bed gave me best nights sleep ever . Whole process was excellent . I would recommend them to anyone .

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Was this review helpful? 0 1

“Quality bed and good delivery men.”

★★★★☆

written by bxRobertson134 on 13/06/2017

Just wanted to say well done and thank you to the two deliveryman who delivered my bed on 31st May 2017 RM19. They were polite, caring, patient and friendly. Please pass on my sentiments to them. They gave quality customer service.

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Was this review helpful? 1 1

“Fantastic service, price and quality”

★★★★★

written by tomeyw on 12/06/2017

Ordered 4 singles, 1 King and two singles to make zip and link, bases and mattresses Fantastic service from start to finish Said they would be there at 10.00am, delivered at 9.45am from Wakefield to Westward Ho! Devon, WOW Now ordering a super king for our bed at home, 1500 pocket sprung beds so comfy! Many thanks

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Was this review helpful? 1 1

“Excellent Customer Service”

★★★★★

written by JaxMcWilliams137 on 03/04/2017

Thank you for your excellent customer service my order was successfully delivered and I am very happy with the quality and value for money.

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Was this review helpful? 0 1

“Great customer service”

★★★★★

written by Hells1Bells2 on 02/03/2017

I was worried about ordering as I had read some negative comments but I can not fault them. I ordered 2 single headboards and although one arrived with slight damage on the back they offered a £15 refund which is %38. I had mislaid my divan bolts that are part of the bed that attach the headboard to the bed and they sent me some free. Excellent customer service. Thank you

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Was this review helpful? 1 1

“Efficient and fair”

★★★★★

written by on 18/02/2017

Bought a divan base with 2 drawers, padding and special feet. Whilst the finishing in hidden areas is unattractive, and the drawers don't glide quite as smoothly as I would like, the assembled base looks good, the drawers do the business for storing spare bedding, and the base is worth the price and is good value. Delivery arrangements were efficient and prompt. I like the clarity of communications, and I was able to change the delivery date easily. I liked the clear warning that if I was not home to take delivery there would be a surcharge. The delivery people carried the base upstairs and we inspected the packaging together for damage. There was a small dent in the material (nothing important) but the delivery chap took a photo and let me comment on the delivery note, so the evidence was there if I wanted to complain. I am happy with the whole experience and would certainly return to this company.

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Was this review helpful? 0 1

“low bed”

★★★★★

written by 120Wright on 13/02/2017

I was having difficulty in finding a bed low enough for my elderly mum.I emailed Gopal who was really helpful and the bed base was made lower.It's a great success.I ordered on the Monday and it was delivered on the Friday.Great service and product.Thankyou to Gopal.

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Was this review helpful? 0 0

“low bed”

★★★★★

written by 2225 on 11/02/2017

I was having difficulty in finding a bed low enough for my elderly mum.I emailed Gopal who was really helpful and the bed base was made lower.It's a great success.I ordered on the Monday and it was delivered on the Friday.Great service and product.Thankyou to Gopal.

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Was this review helpful? 1 0

“Zip and loink bed and two headboards.”

★★★★★

written by MaxCook1958 on 04/02/2017

I do not order online at all so I was very nervous. However, the beds are of excellent quality and were delivered promptly by very helpful guys. The headboards look really smart too!! Excellent value all round and I will not hesitate to recommend this firm to anyone.

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Was this review helpful? 0 0

“Excellent service and quality.”

★★★★★

written by Littlepoll on 21/01/2017

I have just purchased 2 Chelsea Divan Bases which are great quality, better than I expected. I wanted beds with storage space below and all you do is screw in the legs....no messing around building frames. They came well packaged 6 days after ordering which was simple to do online. I would definitely recommend these Bases, great quality, great price. Thank you.

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Was this review helpful? 0 0

“Excellent service”

★★★★★

written by Jankoehli on 19/12/2016

Very happy with the two 3ft zip and link beds for a spare room. Every aspect of dealing with Support Divan has been of the highest standard and efficiency with detailed information at every step.The delivery service was also of high standard. It is obvious that customer expectation and satisfaction is of the highest importance by Support Divan.

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Was this review helpful? 0 0

“4ft. Divan Bed with two drawers”

★★★★★

written by on 27/11/2016

A very pleasant experience from ordering bed to delivery. Kept in touch with what was happening all the time. Pleased with product. Everything fitted, nothing missing. Mattress on the firm side of medium but quite acceptable. Had room painted first and all looks very nice now.

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Was this review helpful? 0 0

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