The worst ever car hire experience

“The worst ever car hire experience”

Written on: 24/02/2014 by Chris1948 (1 review written)

Although my experience was in La Palma, Canaries with local company Orlando, the vehicle was booked through rentalcars. The car was badly disfigured with heavy scratching and some denting the entire length of one side. It rattled incessantly. It was provided with less than a quarter of a tank of petrol, contravening rentalcars T&C. The credit card deposit was charged to my account on pick up date, incurring transaction costs, also in contravention of T&C and unique in my considerable experience of car hire. When the deposit was re-credited this incurred a further transaction charge from the bank.

My original email to rentalcars was met with the pretence that this was standard practice. Subsequent complaints were ignored. You would be sensible to avoid this useless company.