Would not recommend

“Would not recommend”

Written on: 29/03/2018 by NathenPerez (1 review written)

First of all, be aware that this is not a UK based company despite appearances. The product (new battery for Dell laptop) took 2 weeks to arrive despite a estimated 2-5 working day promise.

The battery appeared to be genuine, and retained charge but was faulty and couldn't reliably supply power once disconnected from the mains, and so the laptop almost immediately shut down once the charger was removed.

I have requested a RMA number (a return invoice number) from the company so that I could return the product for over a month now. I have received no adequate response by email or through their supposed 24/7 chat service on the website. I have given up trying to get a response from them and I am currently working with my bank to arrange a charge-back.

You may get lucky when making a purchase through this company, but if you experience any issues, good luck getting any help from them. You're honestly better off spending a little more money and making your purchase from your product's official supplier/company and having that peace of mind