Think Taps Reviews - www.thinktaps.co.uk

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★★☆☆☆
2.3 / 5
27% of users recommend this
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Latest Reviews

★☆☆☆☆

“no delivery , no customer service”

Written on: 01/12/2021 by jbHartley207 (1 review written)

Ordered some trim15 days ago still not received. numerous phone calls and e-mails, informed they had been a routing problem, promised an answer in 24hrs, nothing. cancelled the order and asked for my money to be refunded, no response, Steer well away from this company, they have no idea about customer care… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 16/02/2017 by thefittster (1 review written)

I ordered a corner shower screen which was delivered on time. However, I'm not sure if the they sent the right parts. I've been trying to contact this company for 8 days...5 telephone calls (never even answered) and 2 emails (none responded to). Extremely poor. I just want a quick confirmation from them before I unpack everything and find I have to repack it… Read Full Review

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★★★★★

“Good company”

Written on: 20/04/2016 by jaydouglass (1 review written)

Great product and easy to install (according to my plumber). Bathroom now looks fab! I ordered on a Tuesday, and I had the wetroom screen by the Friday, much quicker than expected. I also got an email with a tracking number and a 3 hour delivery time slot. Would definitely use again!!… Read Full Review

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★☆☆☆☆

“Rubbish shoddy products”

Written on: 03/03/2016 by Finnsgal (1 review written)

We bought a sink unit from them, the sides are swelling open, showing the chip board, the drawer runners have now come off, this is only after 6 months of normal use, there products are absolutely rubbish, we are ring trading standards, as the product is not fit for purpose, and under consumer law entitles you to a refund, we have already paid for 1 installation, they are a rubbish company don't buy from them. 0 out 5… Read Full Review

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★☆☆☆☆

“Horrendous-never again”

Written on: 15/02/2016 by Aiyana336 (1 review written)

Paid extra for next delivery, item does not turn up. It took 20 attempts at calling to finally get someone to answer. He then calls me back 30 mins later to advise that the courier has put the order through as standard, not next day, delivery. I explain that my old toilet has been removed in readiness for the new one, so what am I supposed to do? I am advised that a manager will call me back. No call back. I have been ringing and ringing since, but every time it goes to voicemail. Messages have… Read Full Review

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★☆☆☆☆

“Do not buy here. I brought a vanity sink. Damaged both...”

Written on: 15/10/2015 by The.Informer (1 review written)

I brought a vanity unit. As the price was over £230. I thought the sink would be great for the price.I had taken a day off work. I arranged for a plumber to there too. The Plumber help me to open the The cardboard box. There was no packing. There was holes in the box. As we open the box. The vanity sink unit was broken. The plumber said it need to be sent back.Thinktaps ask me to get rid of the sink. Then a replacement. Arrived. Same thing happen again. I was very upset. I spoke to a member… Read Full Review

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★★★★★

“Exceeded my expectations!”

Written on: 21/02/2015 by Reesego1960 (1 review written)

So, I purchased a wetroom screen, a wc and a furniture pack from Thinktaps, then, as is often the case, after I hit the buy button and paid for the goods, I decided to check the company out....that's where I got worried as a few reviews weren't great. Fact was though, my products were with me within 48 hours. The quality was outstanding, and somehow, despite the price being so low. A fixing was missing from the wetroom screen package, so I called up, first time it rang out to answerphone… Read Full Review

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★☆☆☆☆

“Appalling service and quality. Do not buy from them.”

Written on: 21/11/2014 by Murraymv285 (1 review written)

Hot tap of monobloc failed after 12 months; would not shut off. Beware, they will tell you that the guarantee is only for the finish and offer no help or advice. I do not recommend you use this company… Read Full Review

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★☆☆☆☆

“Appalling do not buy from them ”

Written on: 10/11/2014 by gpKelleher78 (1 review written)

After sales service is non existant. Warranty on taps is only for finish and not for the working parts. A tap that will not turn off appears to not be their problem. Even their own website does not display reviews... why would that be? One can only assume that is because it is bad… Read Full Review

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★★☆☆☆

“disappointing service”

Written on: 04/08/2014 by sosomeme (1 review written)

Good quality product, when we finally received it! Shocking delivery service and poor customer service!! Would not recommend or use again!… Read Full Review

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★★★★★

“Loved it!”

Written on: 07/07/2014 by Johnbrennan (0 reviews written)

I’m literally impressed with the quality standards maintained by Think Taps. It is my second purchase from their online store and their premium quality products have actually compelled me to write this first ever review. Solid stainless steel coming with adjustable pivots and that in safe and marvelous packaging. I’ve liked just everything about them!… Read Full Review

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