A Shower from a Shower

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Steamshower Store - www.steamshowerstore.co.uk
71.0% of users recommend this
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Guest's review of Steamshower Store - www.steamshowerstore.co.uk

“A Shower from a Shower”


written by on 27/04/2018

I completely concur with the one star review below. A catalogue of events which I summarise as follows : (all issues have been photographed)
Scratched panels arrived
Broken shower selection lever arrived
Thermostat didn’t work and had to be replaced
Shower was installed and had to be disinstalled to enable fitting of a new central panel , which was sent because the non working thermostat couldn’t be removed from front.
New central panel arrived but without location screwholes , so my Plumber had to drill these in exact position to prevent leaks and reinstall the whole unit without damaging new floor and new wall coverings.
I incurred extra £200 costs as I had employed a plumber. I tried to claim this but was clearly told by both Vidalux and Steam Shower Shop that this was a DIY Shower ! This was in direct contrast to the instructions which states self install invalidates warranty ! Eventually the M.D. is involved and promptly recognises the situation , apology given and refund made , thank you.
Having gone through this pain , the Shower Pod is now working and is excellent , I wouldn’t be without it and the M.D. has committed to reviewing processe as believes this is a one off and is determined it never happens again.
BTW , beware the Technical Helpline , it is a Premium Rate line and I inadvertently spent £24 on calls , which has not been refunded!

  • Pure 800 shower pod £426

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