Instyle Kitchens & Bathrooms Reviews - www.instylehome.co.uk
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“Kitchen fitting”
Written on: 14/11/2021 by MacKenzie1979 (1 review written)
Would not recommend this company. Fitters were a hit and miss, different guys each time they came. Put my sink in wrong way round. Cut my splash back on cooker wall too short and I have an unsightly join which I have hidden with a shelf unit. Too lazy to put door bump dots on and binned them. Cupboard door slightly warped despite them trying to fix it several times. Very “slap dash”. Stopped fitter just in time from laying my laminate flooring without underlay… Read Full Review
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1
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“repair”
Written on: 18/06/2021
contacted instyle about fault in toilet cistern and from there it was all systems go with a quick reply and date for work to be carried out. all concerns about what would happen i.e. parts required time for fitting and the many questions I kept asking them were responded to in quick time (they must have been sick with my all questions but always they came back ). The plumber has just came today and as they said all fixed no fuss no damage you wouldn't know anyone was in. Thank you for a great… Read Full Review
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5
0
“First Class Service”
Written on: 07/12/2020
I have recently had a new bathroom fitted and I am absolutely delighted with the finished result. The two young boys were outstanding and completed the job in 2 days. They were both very professional in every way and I was completely blown away by their approach to the job ie very hard working no mess and excellent craftsmanship.All in all my experience with Instyle has been excellent and I would highly recommend them… Read Full Review
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12
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“Brand new kitchen”
Written on: 04/12/2020 by 477Power (1 review written)
Cant recommended this company anymore from the minute we met. Measured the kitchen up right to the end product it was an amazing service shelia is a credit to the company nothing it to much trouble. Due to the arrival of a little one earlier than expected they cracked on with the work when we was away the fitters did a great job few bits I wasn't happy with and they came back that day and did it to the way we wanted it. Last part of the work was the tiles and what a job he did its looks… Read Full Review
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11
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“Fantastic ”
Written on: 08/11/2020 by TODD78 (1 review written)
Had this company out to fit my new wetwall kitchen and there is not one negative thing I can say about them , the boys that done my kitchen (C&D) were so professional and left me with my dream kitchen , Thank you Instyle… Read Full Review
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15
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“Prompt and thorough”
Written on: 24/10/2020 by Gandtmcdonald (1 review written)
They were fantastic and left such a lovely job,of my kitchen and nothing was a problem. Would recommend to anyone… Read Full Review
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11
1
“Wonderful kitchen ”
Written on: 10/09/2020 by Gash1956 (1 review written)
The boys done a wonderful job with my kitchen , they were very helpful with any query’s That we had and the workmanship was second to none , would definitely recommend , Thanks again… Read Full Review
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19
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“Superb job ”
Written on: 27/08/2020 by Jrstewart (1 review written)
The boys Done a great job with my wetwall kitchen . They went that extra mile to make it exactly the way i wanted it. I would highly recommend to anyone who is looking to get a first class kitchen or bathroom . Superb… Read Full Review
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19
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“Great superb professional service and fitting...”
Written on: 12/08/2020 by Ronniegraham (1 review written)
Great superb professional service and fitting superb We got kitchen fitted last year then purchased a bathroom this year All staff friendly professional and the communication was top class Two guys just completed bathroom hard working honest and professional throughout Fitting was top class We are going to purchase new pvc windows hopefully before the new year I would recommend to use this company to all of Scotland before trying anywhere else … Read Full Review
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22
1
“From start to finish nothing was a problem great guy...”
Written on: 20/02/2020 by irenebissett (1 review written)
To the person I dealt with a big thank you and to the men who fitted kitchen were not a bit of bother got on with there work very helpful… Read Full Review
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29
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“Great service ”
Written on: 09/01/2020 by janelleshaw (1 review written)
Recently had a kitchen installed and pleased with end product and service throughout. Compared to other quotes we got Instyle were the cheapest by far. Installers done a great job and all the rubbish disposed of promptly Mrs shaw… Read Full Review
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32
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“Fantastic Quality & Service”
Written on: 28/11/2019 by 238Greer (1 review written)
I am extremely pleased by the service I received from Instyle Kitchens & Bathrooms where I had a kitchen & bathroom installed for my elderly mother who has Alzheimer’s. The team tailored the package to meet my mother’s needs and were compassionate and understanding to her throughout. The quality of the products were 2nd to none and the craftsmanship impeccable! They delivered and installed on time and added in a few extras which they thought would assist my mothers needs. I am planning on… Read Full Review
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“Do a bit of digging beforehand”
Written on: 27/11/2019 by TrippDwyer (1 review written)
Recently had a bathroom installed by Instyle. We were shown a bathroom on a brochure which we picked out. On delivery of the bathroom, the tiles were not as shown in the brochure and myself and my mother had to drive to govan (where there is a company who supplies the tiles) carrying 2 and a half heavy boxes of tiles to swap them for other tiles. Day 1 of the work- no show. Recieved a phone call promising an update by 1230 for afternoon work. Heard nothing back until I called them. The people… Read Full Review
Instylepaisley's Comment
Written on: 04/12/2019
We apologised on several occasions regarding the start date mix up of your bathroom.
We started the installation one day late, your bathroom installation was completed within 4 days and the following week when we received the tiles from our suppliers we replaced the 2 cracked tiles.
If you have any issues with your bathroom installation please do not hesitate to contact us.
Kind Regards
Instyle
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Nicolamcl123's Comment
Written on: 04/12/2019
Yes you did apologise for the delay on the start date.
The work was not complete within 4 days, 2 tiles required replacement, the shower was to be installed as was the shower screen and the bath and surrounds were to be sealed.
I have contacted you after a phone call was made to my mother expressing frustration over the fact an review was left on this page. The Male was very unpleasant on the phone also.
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Instylepaisley's Comment
Written on: 05/12/2019
Ok yes those 2 items were installed after the 2 cracked tiles were replaced. We completed a fully tiled bathroom for you in 6 working days.
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Nicolamcl123's Comment
Written on: 05/12/2019
I'm not disputing that fact. I'm not saying at any point was the bathroom not completed. I'm raising issues that arose.
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Instylepaisley's Comment
Written on: 05/12/2019
And we fixed the issues all within 6 days and we hope you are happy with the end product ?
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Nicolamcl123's Comment
Written on: 05/12/2019
6 working days yes, 8 days in total. I haven't at any point faulted the end product.
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Nicolamcl123's Comment
Written on: 20/12/2019
Wow Instyle, my mother recieved a phone call today demanding this review be removed or else she will be billed £175.00 for an electrician.
Now, the electrician was called out because YOUR workers stated that they had drilled through a wire. The power in the electricity meter went out however the workers stated that THEY had drilled through a wire.
Now, following a phone call with the boss, his words were, "we aren't charging your mother for the electrician"
Yes, because your guys did nick a wire, and did believe they were the cause of the power going out.
So today, my mother has been told, remove your review from this page and we will waiver the £175.00.
Is this A tactic from Instlye in order to get "bad" reviews removed?
My review isn't bad and it a true and accurate record of events.
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Instylepaisley's Comment
Written on: 03/01/2020
Hi
I’ve read your review and at no point have I been threatening towards your mum. All our calls are recorded.
I’m sorry that you feel this way.
The £175 has nothing to do with your review. The money on your mums electricity had ran out and your mum had asked for the electrician to attend. We stated on a telephone call that this would incur a charge should the electrical fault be nothing to do with our workmanship.
I take on board all of your comments and have apologised for any of the issues with your mum. Your mum said she is very happy with the bathroom.
If you have any issues with the bathroom installation please don’t hesitate to call us
Regards
Craig
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Nicolamcl123's Comment
Written on: 06/01/2020
If your calls are recorded then please go back and listen to the phone call you had with me where you stated "we are not charging your mum for the electrician"
Also, listen to the call when you said you would take my mum to court unless this review was removed and you stated "I hope you have a lot of money because this is going to cost you"
My mother did not request an electrician to attend. Your guys believed that they had drilled through a wire, that's why an electrician attended. At no point was she informed on the phone that she would be billed.
Again, please go back and listen to your calls where you guys state "if you remove the review we will waive the £175.00".
Instead of taking any review on board, whether good or bad, and phoning your customers to ask what the company could have done better you phone them and tell them you will take them to court. My mum was your customer, I left the review as I was there every day as my mum was at work.
At no point have I faulted the finished product. I'm so disappointed and actually quite saddened about the way you have responded to my review.
I hope that this is a learning curve for a young company and I wish you all the very best in the future.
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Read 9 Comments
“Top Class”
Written on: 04/08/2019 by turnbullgrieg12 (1 review written)
thanks to Instyle we have a lovely new Kitchen. Great team of people. Yes i would recommend Instyle. mr Turnbull - paisley … Read Full Review
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39
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“great job”
Written on: 12/07/2019 by Alexanderls313 (1 review written)
Instyle have installed new french doors, windows and electric velux. job just finished to a very high standard. Thanks to the people in the office and also to the team who installed the job. i have already recommended Instyle. Cheers… Read Full Review
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41
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“bathroom revamp”
Written on: 31/03/2019 by AnnaliseBennett (1 review written)
decided to replace bath with just a shower cubicle and revamp whole bathroom, the whole team were great from start to finish and only took 4 1/2 days, they didn't waste any time and worked like mad, all the rubbish was taken away asap and they were so tidy, the work and service was first class, so happy with the whole experience and would recommend them highly… Read Full Review
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“Excellent quality and service”
Written on: 15/02/2019 by J.MGhee1984 (1 review written)
I bought a kitchen which was installed efficiently, everyone was friendly and respectful whilst fitting my kitchen and the standard of service was excellent. The finished product was to an excellent standard and I was extremely pleased with everything start to finish. I would definitely use Instyle again and I would recommend this service to anyone… Read Full Review
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59
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“Exceeded all expectations, fantastic company!!!!!”
Written on: 08/01/2019 by BraedonNichols487 (1 review written)
We purchased our new home and decided to have a new kitchen and bathroom fitted, after getting a few quotes from a few companies Instyle were by far the most competitively priced. For what we wanted we thought it might be too good to be true but decided to go ahead. From the design stage our surveyor chap completely understood our vision For our home and he advised us how to create it. The installation stage didn’t come without its unforeseen problems but the whole instyle team were able to… Read Full Review
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65
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“Dreadful customer service”
Written on: 20/12/2018 by Ldharris1 (1 review written)
DO NOT use this company unless you want to be left without any bathroom facilities, including flushing toilet for 9 days, severe damage to my front door and hall floor, or you would be happy with a stairwell full of clutter, again for at least 9 days causing neighbours to complain. I could go on, but don't have enough space here. Oh and if you do complain, don't expect a reply from the Managing Director (not even an out of office reply) sent 12th of December… Read Full Review
Instyleteam's Response to Ldharris1's Review
Written on: 21/12/2018
We are all human beings, things do happen, unfortunate things. As explained to you mid installation a staff member lost a very close family member due to a sudden ilness. We apologised sincerely at the time.
We are a small family run business not a large national one where staff members are just numbers. They are human beings with emotions.
Again we at Instyle including the grieving family apologise again for the time it took to complete your bathroom.
The installer whom completed your bathroom said you commented you loved your new bathroom so I hope you are happy with the end result we eventually gave you?
Regards
Team Instyle
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11
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Read 1 Comment
“That's my kitchen complete now , all working perfect...”
Written on: 05/12/2018 by philipgreig (1 review written)
That's my kitchen complete now , all working perfect thanks to the fitters WHAT A TEAM 5 star team and a 5 star job. JINGLE BELLS GUYS … Read Full Review
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Lhdouglas's Comment
Written on: 30/11/2021
Hi there, if you could call us to discuss the issues you have please we would be happy to inspect these for you.
Regards
Team Instyle