Bathroom City Reviews - www.bathroomcity.co.uk

★☆☆☆☆
1.4 / 5
6% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid at all costs Customer service is a joke, we were...”

Written on: 26/11/2021 by 285Meier (1 review written)

Avoid at all costs Customer service is a joke, we were charged £30.00 to return due to using our own tape for the box as they advised they cannot sell it to another customer (which makes no sense as you will need to open the package to check content and condition and then reseal again). They were very reluctant to accept a return and also conveniently sent a picture of it smashed up on the day of delivery that way they can keep my money. The salesmen emailed to advise "the picture was taken… Read Full Review

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★☆☆☆☆

“Cracked wooden unit”

Written on: 30/10/2021 by Gaz5354 (1 review written)

I purchased 6 vanity units for 1000 pound the one unit has a big crack through screw hole rang customer services a person advised us he wants 140 pound for replacement ive been advised that under consumer rights you have 30 days to return a faulty product not two days that he said i now have to pay a further 50 to go to small claims all this over 3 pices of melamine could be so easily resolved but his attitude is terrible… Read Full Review

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★☆☆☆☆

“Awful customer experience”

Written on: 24/06/2021 by PMar (1 review written)

Ordered bathroom suite and confirmed delivery and date with the carrier. Carrier never appeared on delivery day (having had to take a day off to accept the larger items) and said they would come the next day. Agreed with carrier they would call before drop so I could leave work and accept. Received a call from a person at a totally different address saying my delivery (a pallet) had been dumped on their drive and left. Neither carrier nor Bathroom City were interested in anything other than… Read Full Review

Pmar's Response to PMar's Review

Written on: 30/06/2021

Update, having given up trying to deal with Bathroom City direct and after leaving feedback in several places I was finally contacted by customer services who have tried to resolve the issue.
The delivery was collected from the wrong address and redelivered to me, well left on my drive until I got home, but I have at least now received the goods.

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★☆☆☆☆

“Disappointing”

Written on: 13/02/2020 by Scoobs (2 reviews written)

Very disappointed with the level of customer service. No problems with the overall quality of the products we ordered, but shortly after delivery (8 days) we noticed that a bath fixing kit was missing and there was also a small chip on one of the back to wall unit doors. So, thinking this would be a relatively easy fix, emailed Bathroom City and was promptly and abruptly told via email that it was outside the 48 hour notification period to advise of missing items/damages and they wouldn’t do… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE FROM THE MANAGER HERSELF THAT I...”

Written on: 11/11/2019

WORST CUSTOMER SERVICE FROM THE MANAGER HERSELF THAT I HAVE EVER EXPERIENCED!  DO NOT USE!! Appalling attitude from a so called manager that lets this company down. Bathroom city has taken £135 of my money and make up terms and conditions as they go along to suit. I am not someone who would ever dream of wasting my time and bad mouthing a company online but it is definitely due this time so that other customers are not treated like I have been. I've been battling with this company since May… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 07/01/2018

Literally the worst company I have ever come across. Spent over £3200 with them and 8 weeks later STILL waiting for a part to complete our shower unit. We have had to move out of our house for 6 weeks and counting due to the fact we have a 6 month old son and no place to shower etc each day. I cannot over emphasise how much you need to avoid this company. You may save money but you will literally have issue after issue. First delivery had a part missing, second delivery had a part within that… Read Full Review

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★☆☆☆☆

“Sales person is a liar”

Written on: 21/10/2017 by DonovanBailey (1 review written)

I brought a full bathroom from these guys and had it collected by my plumber. I noticed that the basin was not the one I ordered but was told that the display was changed. This was a lie as I photographed the display when I ordered. When I confronted the salesman he was embarrassed but didn't apologise. I am now being told the onus is on me to check, but trading standards don't think so. Don't be bullied by thes idiots. Shame on you Mr Virdee for allowing people like this to disgrace your… Read Full Review

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★☆☆☆☆

“DO NOT GO NEAR THIS COMPANY!!!!!!”

Written on: 04/04/2017

We are a building company and were after a specific vanity wash hand basin, struggling to find something from our usual suppliers we came across bathroom city's lovely website and a set of vanity units which was just what our client was after, great! Well it was great until the items arrived, well packaged(impressive) but upon opening to install there was no fitting instructions and no wall brackets or fixings(previous reviewer had same problem) ok mistakes happen tools down and off to screwfix… Read Full Review

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★★☆☆☆

“In stock or not in stock”

Written on: 23/05/2016 by marcosr823 (1 review written)

Ordered an item online for one day delivery at £8 as the plumber was only on site for two more days. It appears that it is next day delivery when they get the item in stock. The website does not say it is not in stock and they did not contact me to tell me that it would be a two and a half week wait. They were still happy to make it a next day delivery £8 fee though. I canceled the order and went with an amazon company that offered the same item for less expense and for two actual days… Read Full Review

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★☆☆☆☆

“Dont Bother!!!!! Find Another Supplier”

Written on: 01/12/2015 by Mura1984 (1 review written)

We thought that we found the right bath at the right Price (technically we haven't received it yet, so im hopeful) Told that we would get a phone call 1 hour before arriving, the only call I got was "Im outside!!!" due to an emergency no one was home, but had they called the hour before we still would have been able to sort something out. The Driver "Apologised" and said he would report back and it would be delivered the following week, ok acceptable. The following week came, ZERO contact… Read Full Review

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★☆☆☆☆

“Bad customer service / goods arrived without insturctions”

Written on: 21/01/2015 by 398Schaefer (1 review written)

A bath was bought from bathroom city. It arrived terribly packed and without instructions. As a result of having no instructions one of the panels was damaged and the customer service would not help in any way to rectify the problem and seemed more than happy to make more money of their customers. Terrible company, Go else where… Read Full Review

Sirpercy's Comment

Written on: 22/09/2015

Thanks for the warning!

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★☆☆☆☆

“Terrible service/ wrong product/ mis sold as commison...”

Written on: 31/12/2013

Absolute substandard company, Wrong premium jacuzzi bath Initially delivered with no jets, re delivered 2 weeks later, jets leaked after installation, mis sold controls as were shown electronic version but supplied cheaper alternatives, so far taken around 5 weeks with no jacuzzi bath still opearting, A real back street operation, staff unwilling to help as already fully payed for and all staff on commision based sales. Forcefully mis selling products, and then not acceting any responsibility… Read Full Review

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★★★☆☆

“More problems than expected!”

Written on: 15/09/2013 by Stupidhead38 (1 review written)

I purchased a toilet, sink and 2 x storage vanities from the Yubo range. Over the phone I explained the layout of the units and enquired about the continuous worktop, I was told it would be cut to the size I needed, it wasn't, it only comes in one size. I called and was told they would send some clips so that I could cut it down to size and so that it would fit the units I'd purchased. The clips never arrived. I then noticed that the cupboard door knobs were different on the vanities to the… Read Full Review

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★☆☆☆☆

“I am sure that if your order goes smoothly they are...”

Written on: 06/05/2013 by WBDawn (1 review written)

I am sure that if your order goes smoothly they are fine but their customer service when things go wrong is appalling - promising to ring back but don't, denying that phone calls have taken place and generally completely frustrating. When I eventually got them to acknowledge a problem with a sink I ordered they sent a replacement which was visibly damaged - completely unacceptable to mess a customer around and then not be bothered o give even a cursory glance at the replacement article to… Read Full Review

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★☆☆☆☆

“Poor customer care”

Written on: 16/04/2013 by Stuart71 (1 review written)

If I could have rated them as 0 stars I would. I am a fitter who has spent a considerable amount with them, it's not until there is a problem you find out how poor the customer aftercare is......poor packaging, unhelpful delivery drivers coupled with a customer service team that had little regard for the customer after they take your payment. Will not be using them again and would urge anyone thinking of ordering with them to think again. Shocking customer service !!!… Read Full Review

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★★★★★

“Superb Bathroom!”

Written on: 11/10/2012

Bathroom City receives an A* from me. They have excellent customer service! I'm very happy with my custom designer bathroom. I love my taps and the furniture is built especially for me. I would recommend them to anyone. … Read Full Review

Sirpercy's Comment

Written on: 22/09/2015

This is so obviously a shill review it hurts to read it.

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