They don’t care

Bathroom City - www.bathroomcity.co.uk
★☆☆☆☆
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Honestrev23's review of Bathroom City - www.bathroomcity.co.uk

“They don’t care ”

★☆☆☆☆

written by Honestrev23 on 16/07/2023

So I purchased a vanity unit that looked lovely initially. Within a few months of installing the draw cracked underneath. I contacted customer service but was told this was from my own “overload” - despite hardly anything being in there! I’m not sure what they expect me to put in a bathroom drawer? I hardly think a couple of reg size shampoo bottles and some cotton pads would really cause that much damage??
They were unwilling to help. Originally when I purchased the item online it stated it was with a 2 year guarantee but hooray hooray that was removed from their webpage! When I asked them about this one customer sales representative told me they come with a 2 year guarantee then another said it was only one. Very shady!
I concealed the crack in the drawer…upset that no one could help me.
Now it’s been two years and all the sides of the vanity unit has expanded showing a l are yet of cardboard like excess from dark grey gloss to a disgusting eye soar. This I can’t conceal!
Such awful quality, I had both my bathrooms done around the same time and this is the only item that has given me such problems! I wish I shopped elsewhere. They don’t care! Rubbish quality and even worse customer care.
You’d be better off looking in a rubbish dump!

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