Customer service from hell

Six weeks and counting for a resolution to an enquiry about broken scales - they simply provide canned responses repeating the FAQs and refuse to provide a contact number.

Don't believe any assurances that your problem has been 'escalated' from nameless representations on Facebook - I was promised this numerous times with no results.

Possibly the worst customer service I've ever had, and I say that as a Vodafone customer.