Mirrors & Glass UK - www.mirrorsandglass.co.uk

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Mirrors & Glass UK - www.mirrorsandglass.co.uk
★★★★☆
3.6
73.0% of users recommend this
Click here if this is your business
  • Value For Money

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Latest Reviews

“Bathroom Renovation Services in Raleigh NC”

★★★☆☆

written by blacksheepconstruction on 20/07/2023

Black Sheep Construction is a certified Service-Disabled Veteran Owned Business that specializes in Bathroom, Kitchen roofing, solar, and remodeling. Our team consists of two experienced owners: one is a combat veteran with over 20 years of experience in the insurance and restoration industry and the other a certified shingle master with 20 years of experience in the roofing industry.

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“Exceptional”

★★★★★

written by alexanderwhatley on 08/02/2023

Fantastic Service - great company. Couldn't recommend more.

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“Excellent service ”

★★★★★

written by maryhop1 on 14/11/2022

My husband and myself would like to give a huge thanks to all at mirrors and glass for a fantastic service, very helpful quick advice through the emails. We ordered 2 custom sized shower screens and they were here within 14 days. The quality of the glass is flawless and the hardware he recommend is excellent along with the dimensions he drew up and sent over. The delivery driver was also very friendly and helpful. Over all a second to none service and the price was most competitive than the company’s we enquired with beforehand. We are really chuffed we found you guys!! We will be back!! Thank you again for a great service.

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“Awesome company to deal with ”

★★★★★

written by Gallaghers on 26/10/2022

Ordered a bespoke shower screen with a curved top through the easy online service. I then received by email a confirmation which was a great help. The screen arrived earlier than expected delivered by their own extremely pleasant driver who was on time as arranged by phone. The screen is now fitted for my customer with no problems at all. We will back for our future projects. Excellent service, thank you to all involved.

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“Praise all round”

★★★★★

written by FelixA on 14/03/2021

Praise all round for this company. I ordered a made-to-measure mirror, at a cost only slightly more than a standard size off-the-shelf. Customer communication and service was excellent, with regular updates and personal contact to arrange a convenient delivery (no couriers used). The mirror and fixings have an excellent quality finish. Highly recommended.

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“Horrible customer service and response. ”

★☆☆☆☆

written by Williamsay371 on 01/10/2016

After chasing the status of my purchase all day long on the third day of my purchase,I got my order cancelled as I asked: "if shall I receive my mirror till Xmas?" Inconvenient web site and you have to dig to FAQs- Delivery to see this: Made to measure mirrors can take upto 15 days. Purchases from China make it much faster. Sorry...

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“Thank you”

★★★★★

written by elterdelta on 21/01/2015

Just to let you know that I received my order today and that I have been very impressed with your service: I think the actual product is very good value for money and the delivery-whilst relatively expensive- is well worth the price. I don't think I have ever received a better packed product!! So well done-a great product and service and I will definitely recommend you when I get the chance.

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“Excellent product”

★★★★★

written by jkman on 09/01/2015

Ordered a shower screen and door with hardware for installing in our new loft conversion from start to finish received excellent customer service and technical help. I will recommend mirrors and glass uk to my friends and family.

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“Useless Company”

★☆☆☆☆

written by Caroline_BidTV on 06/01/2015

After a long time and much aggravation, I got this message: "Please do not attempt to threaten us with false reviews about my company. I recommend to you seriously that you do not contact us again. please find another company to purchase your glass. We do not wish to do business with you." Be very careful about ordering online.

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“Run For The Hills”

★☆☆☆☆

written by on 09/04/2013

I ordered 4 mirrors and 4 glass shelves from Mirrors & Glass UK. There was a delivery date required. I called Mirrors & Glass and he assured me they could deliver these items by the date required. Two days before the date I called them again and he assured me that they would be delivered. On the delivery date I called to see where they were and he then informed me that they could not get the shelves. He was at that point unable to confirm a delivery date. He then agreed to refund me my money. If that wasn't bad enough, I then had to source replacements with little time. Two weeks after the job had finished and I had replaced the mirror order, via another supply company, they sent me the order via TNT. I refused the delivery and called them do ask for my refund. He said that he would refund me. No refund came through, so I raised a complaint through PayPal. For some unknown reason Paypal would not find in My favour! I called him and he said basically because nobody will make them refund then they wont do so and have kept the money, which is over £230 I am gobsmacked. Im not trying to get something for nothing or a future discount! I called them today and asked if that was acceptable, they say yes. My general opinion is one of amazement. They say they are a reputable company. When I spoke to the MD, he said that the small print online does not give permission for his staff to side line the delivery dates!!!! So he admitted they offered me the service, but the small print protects him from following through. Not the actions of a reputable company. Like I say "Run For The Hills"

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Ph767876's Comment

Written on: 25/04/2013

This gentleman ordered 4 Mirrors requiring holes to a drawing not just a case of standard 4-holes in the corners, on the same order the gentleman also ordered 4 toughened glass shelves with a corner cut out on each piece same again a drawing followed for us to process he then put on the customers notes section of the order please can i have these items as soon as possible there was no mention of a strict timescale if he had told us a date when he needed them we would have contacted him straight away and refunded the gentleman, i am not quite sure when he rang the sales team maybe 2-3 days after the mirrors and glass shelves were cut and awaiting to be processed to say when he needed them, when we could not meet the deadline he said he wants a refund which we refused because the items had been cut, after 2-3 weeks pay pal let us know about a charge back and thankfully they looked into the matter and we was ok he then contacted the sales team after losing the appeal with pay pal with threats of giving us bad reviews if we did not refund him. Managing Director.

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Stainlessfabs's Comment

Written on: 26/04/2013

I ordered the mirrors, you agreed to supply them in time. You then said you couldn't, and agreed to refund. You then sent them to me. I refused them and you kept the money. You then denied any of the above and now are trying to justifie why you do not need to provide the quality of service you say you do. The original post is a truthful and factual account of how you behaved with me and is here to surve as guidance and advise for others.

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“MIRRORS & GLASS UK LIMITED”

★★★★☆

written by FrankFrankFrank on 22/02/2013

I came across this company on line and found their website easy to navigate, their photographs and descriptions of the various types of mirror were comprehensive, plus a facility to ask a question about any aspect of it. Once I had decided to order a bathroom mirror (shaped top mirror £99.95) I chose one of their payment options and went ahead and ordered. The postage was free on this particular purchase. Five minutes later my phone rang and I couldn't believe it, It was them thanking me for my order and saying I had chosen a good day to order because they were just loading their van which was heading to my area the following day. They said I would get it tomorrow afternoon. True to their word it arrived as promised and we are delighted with it. It wasn't a carrier it was their own van delivering it, over 50 miles to my location. If I had one small criticism it would be that it was delivered with no packaging whatsoever, so I had a close inspection to make sure it was undamaged. I assume they had their own means of safely storing the mirrors for transit. As the mirror is a present I now have to find some means of boxing it (500mm x700mm). Otherwise it would be five stars.

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