Appaling experience , not worth any stars

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yulichka's review of Virgin Money

★☆☆☆☆

“Appaling experience , not worth any stars”

Written on: 09/12/2021 by yulichka (1 review written)

Appalling is the softest word you can use describe the service.

I was a New Virgin customer, switch was very well organised , however after it all went down the hill. Have notice strange activity on my account , reported straight away as a fraud, had no replies or emails to my plea. Phone fraud line they said that on this stage my bank need to initiate it first, advice me to write a complaint. I phoned and raised complaint , was given case number and that is it, no action, no calls or texts or emails. Closed bank account, two months later received a call from Complaint department who was trying to blame my another bank, it is a joke. Please beware !!!

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  • Customer Service

  • Value For Money

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