Santander’s core values are incompetence, inefficiency.

Click here if this is your business
★☆☆☆☆
1.3 / 5
8% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

293Welsh's review of Santander

★☆☆☆☆

“Santander’s core values are incompetence, inefficiency.”

Written on: 24/04/2022 by 293Welsh (1 review written)

Santander’s core values of incompetence, inefficiency and unhelpfulness (current Santander Trust Pilot rating 1.4 out of 5) are followed to the letter by their Stratford branch.
In November 2021 I had to travel across London to the Stratford branch of Santander to meet with a bank representative in person (first available local in person appointment was three months wait, February 2022), allowing them to check in my presence, copy and then file all the documents for my Parent’s LPA. They then lost or mislaid half of the paperwork.
Caring for end of end-of-life parents while having to negotiate Santander’s incompetent bureaucracy was an unnecessary extra stress.

  • Ease of Use

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0