CUSTOMER CARE; NIL

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Norelle5's review of Santander

★☆☆☆☆

“CUSTOMER CARE; NIL”

Written on: 18/01/2022 by Norelle5 (1 review written)

I HAD COVID WITH DELAYED SICK PAY AND PHONING SANTANDER IS ALWAYS A LONG AND ARDUOUS TASK. I WAITED AND LISTENED TO AWFUL MUSIC ON SHORT LOOP FOR 1hr 35mins TO GET CALL PUT THROUGH FOR WHICH THEY ARE UNREPENTANT..



DESPITE AMENDING MY DIRECT DEBIT INSTRUCTIONS ONLINE TO TAKE THE MINIMUM AMOUNT THIS WAS IGNORED AND SANTANDER TOOK THE USUAL OVERPAYMENT AMOUNT INSTEAD. SO IF YOU WANT TO CHANGE THE DIRECT DEBIT AMOUNT ONLINE APPARENTLY IT TAKES TWO CYCLES/MONTHS FOR THIS TO BE IMPLEMENTED, WITH NO WARNING.



SANTANDER REFUSED TO RETURN THE OVERPAYMENT OR REMEDY THE SITUATION AND THE COMPLAINTS DEPARTMENT TOTALLY UNHELPFUL AS WELL.



TIME LOST MAKING TWO PHONE CALLS: 1hr 55mins



OBNOXIOUS PEOPLE = OBNOXIOUS COMPANY.

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