2 months wrangling & STILL cannot update phone number

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Angel461's review of Santander

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“2 months wrangling and STILL cannot update phone number”

Written on: 04/05/2021 by Angel461 (1 review written)

Obviously, without an updated phone number, you cannot login to Santander UK perosnal banking, either to update the number yourself or to answer the rigidly inflexible security question about latest transaction, which you can't answer because you can't log in to actually see the latest transaction. Catch22 in spades! Been struggling, and failing to get these blaggers to change my phone number since January 19th, more intensively over the last 2 months. Tried phone calls, feedback forms, emails, twitter, PM, DM, complaints, closure forms - NOTHING WORKS ! The closure form is only for business accounts. Santander carefully avoids having a personal account closure form (presumably, individuals are less likely to be able to afford corporate lawyers!) Tried Santander USA but they are tied up paying $300million_ fines for malpractices in loans and personal banking (allegedly). Have dragged Banking Ombudsman into this but have zero optimism (following previous miserably inept interventions in the past, including PPI admitted by santander but bizarrely excused by the ombudsman!) How this bunch survives is beyond me (and 10,000's of other distressed and harassed customers across the Western hemisphere!

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  • Worse than terrible, in fact, deliberately evasive and infuriating

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