Metro Bank Reviews

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★★☆☆☆
1.6 / 5
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Metro Bank

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Latest Reviews

★☆☆☆☆

“Bolshie, Incompetent Metro Bank staff”

Written on: 01/07/2021 by pzBarrett33 (1 review written)

Staff are not up to the job of providing commercial banking. They freeze bank accounts without notice or reason. Disrespectful staff incapable of dealing with regular commercial banking business. Under no circumstances should you bank at Metro Bank if you are a small business. … Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 10/09/2019 by ElianPollock (1 review written)

They tried to call me whilst I was abroad and my phone was switched off to avoid roaming charges, then blocked all transactions for my account because i didnt answer!! On my return I provided them with information they requested regarding a transaction they were quirying, and still one week later my account is blocked!! All they keep saying is "we are looking into it". Absolutely unprofessional and laid back attitute! The staff is rude and biased against certain customers. They make you feel… Read Full Review

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★☆☆☆☆

“Worst Bank”

Written on: 30/05/2019 by TnJacobs (2 reviews written)

Also they block my transactions, tell me I have filled in the payment form incorrectly and after I have spent hours and hours going over it they say its blocked as an unusual transaction and tell me they will unblock it and still don't do it They don't read my complaint and seem to think there is no redress against them I have changed to another bank for that complaint but right the way through it has been a bad experience… Read Full Review

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★☆☆☆☆

“Appalling Treatment From This Bank !”

Written on: 11/05/2019 by McConnellvt1956 (1 review written)

Appalling Treatment From This Bank ! Worse decision ever made was to open a business account with this bank. We are a new business and on our very first transaction in from a well-known extremely reputable company and our account was frozen without warning ! Being a new business, we are relying on this payment to pay our staff, sub-contractors and expenses but are unable to do so. Numerous calls to the bank and even visiting the branch and still no-one can help! We then received a cold… Read Full Review

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★★☆☆☆

“Closing bank account”

Written on: 23/03/2019 by lyndsey121 (2 reviews written)

I will be closing my bank account. There do not have a contactless debit cards or credit cards. So just be careful if you are going to bank with metro. I am closing my account from April 2019… Read Full Review

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Theydohavecontactless's Response to lyndsey121's Review

Written on: 26/06/2019

This is complete and utter nonsense. I have a Metro Bank debit card. It's contactless. I also have Apple Pay through Metro Bank, that too is contactless.

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★★★★☆

“Good bank who treat you as a human”

Written on: 08/11/2018 by deddy (3 reviews written)

There seem to be some poor reviews here but they seem to be from people who would have trouble at any bank. My experience with Metro was applying for a mortgage and it was very good. They did exactly what they promised, had some good human face to face or telephone service and advice (very rare from nay bank) and they deal with all enquiries promptly. I would recommend them and they are open evenings and weekends as well… Read Full Review

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★☆☆☆☆

“No automated or online Services”

Written on: 09/08/2018 by Elizabeth425 (1 review written)

It took so long to open an account. Whenever, I went there to speak to the Business Manager of Ch*I*s*I*ck High Road Branch, he kept telling me I will check with my manager and will get back to you “inchaaallah” (which means with god wills). Not sure why? Probably because I have dark hair and Arab name he thought I am religious! When finally opened my account. My direct debits were all not paid. When I highlighted this issue the business manager. He said to me I’m glad you brought this… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Anyone can help and tell me what to do with this bank...”

Written on: 15/12/2017 by Naaman62 (1 review written)

Anyone can help and tell me what to do with this bank please? What options do i have? They blocked our accounts for no reason and it had been going on for the last 3 weeks with no sufficient answer every time i call the head office , all they say is that you can’t transact from the accounts at the moment and someone will call you once a decision has been made. Enquiry - head office Metro bank To whom it may concern, Dear sir or Madam, I am writing to you with reference to the… Read Full Review

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★☆☆☆☆

“ Defies description: should be closed down immediately ”

Written on: 10/11/2017 by Denzel463 (1 review written)

My experience of this bank should’ve done. All the signs were there. I ignored him leaving that this Newbank who were bound to have some teething problems would shine through and be just like a regular bank if not better. This bank has mishandled my business account on recognition. My direct debit‘s were all not paid on one month and they said this was an oversight! The business manager then said to me I’m glad you brought this to my attention in case it affected some of our bigger… Read Full Review

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★☆☆☆☆

“Complete and time wasters”

Written on: 27/10/2017 by LamontStafford196 (1 review written)

I wanted to open a business account. I went into my Southend-on-Sea branch where I spent 1 hour going through a lengthy process of documents. I was told it should take 3/4 working days to get the application through. Almost 2 weeks later, I had not moved any further forward. I made 10 phone calls, of which only 2 were returned with false promises. I gave a deadline for them to get this finished, which was missed. I had to deal with young inexperienced people, who have no idea about customer… Read Full Review

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★☆☆☆☆

“Worst experience ever!”

Written on: 14/10/2017

Went into the Harrow branch to open a bog standard business account. On arrival I was told I would have to wait approximately 90 minutes to be seen (have no idea why they would not then have an appointment system - clearly their walk in policy isn't working!). Decided to wait only to finally see a business account advisor whose second question to me was what type of business I wanted to open. When I told her it was to sell mobile phones, she said that this type of business did not come under… Read Full Review

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★☆☆☆☆

“Bully Boy Tactics”

Written on: 05/10/2017 by DocTaylor (1 review written)

Today Metrobank advised me after a review of my account that it will be closed, no explanation or time to arrange alternative banking. I raised with them the issue how they are producing false balances on accounts after checking my account at 4 am when they reconcile pending balances they take out the money with duplicate pending encroaching on your balance. Leaving customers with less money than they think. Check it out on your app at night. I want to hear from anyone who has had this… Read Full Review

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★☆☆☆☆

“Gross incompetence”

Written on: 18/09/2017 by 18Davis (1 review written)

I moved and had to update my address in about a dozen institutions. Metorbank took more time and effort than all other combined. Had me answer millions of questions to confirm my identity. Three months latter I found out that they have not updated my address, that my account is blocked because of this, and that I need to go in person to talk with them. They just cut me off on the phone. They even did not want to use some common sense or assure me that my account has not been compromised… Read Full Review

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★☆☆☆☆

“Incompetent employees & managers”

Written on: 20/08/2017 by 206Morris (1 review written)

Visited romford store a few months ago to open a business account sat down with staff member who told a long pointless story about Metro Bank and then decided to show me around the bank, after at least an hour I was told my address check didn't go through and needed more ID. Why not cut out the rubbish in the beginning and start of with basics first so you don't waste people's time. Manager then came over and apologised for the issue but didn't seem to show genuine concern, you can tell no one… Read Full Review

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★☆☆☆☆

“MISLEADING”

Written on: 02/08/2017 by Rees39 (1 review written)

Advised to open a current account with Metro instead of a savings account , which is what I wanted to sign up for. They advised that the process would be identical with the added value of being able to make transfers etc from the current account. I explained that I already held a current account with another bank. At the point of a credit check I asked if this would affect my credit rating and was advised that it would not. A "search" was completed and the adviser raved about how fantastic my… Read Full Review

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★★★★★

“Account ”

Written on: 23/07/2017 by Noemid (1 review written)

I would like to thank for the staff members of Wimbledon brunch as they were very really helpful with my issue today thank you so much I really appreciate it… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE AT ITS WORSE”

Written on: 18/07/2017 by Charlinehurst (1 review written)

SO ANGRY , I cannot even describe. My daughter has 2 accounts with Metrobank, one savings and one current, which was DEFINITELY sold as a current account, but transpires to be a 'cash account'. She opened this as she had a young persons account with Lloyds and wanted a bona fida current account moving forward as an adult. As it is a 'cash account' my 18 year old daughter is in Australia and has no access to money, Metrobank are apparently unable,(UNWILLING ??) to convert to a current account… Read Full Review

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★☆☆☆☆

“My vulnerable son was able to open a bank account with...”

Written on: 25/06/2017 by Julian175 (1 review written)

My vulnerable son was able to open a bank account with the metro bank by just showing a driving licence for ID they then gave him an overdraft for nearly £400 when he did not have a job and had never had a job since banking with them. How is this allowed to happen?… Read Full Review

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★☆☆☆☆

“Giving a 1 star as a no star option is unavailable”

Written on: 15/05/2017 by Ramirezzo1990 (1 review written)

Metro bank has got the worst customer service I have encountered. They do not care about their customers or take their jobs seriously. Their service is appalling and you can never get your work done in one go. There seems to be no employees available in their branches and the ones who do stand behind the counter are extremely rude. Their customer service over the phone is even worse than visiting a branch. If you are thinking about banking with Metro bank, do yourself a favour and don't… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 29/04/2017 by qyDunlap312 (1 review written)

I tried to open a cuurent account with this bank. I waited 20 minutes in an empty bank before i saw someone. Then having provided several proof of address, including my current driving license, i was told that i had failed an address check. Huh ? Makes no sense to me. I have a perfect credit rating. What a useless and unfriendly bank. They clearly just didnt want my business… Read Full Review

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