Brilliant Service from ICICI UK

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★☆☆☆☆
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10% of users recommend this
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  • Ease of Use

  • Customer Service

  • Value For Money

LindseyMeadows1953's review of ICICI Bank

★★★★★

“Brilliant Service from ICICI UK”

Written on: 13/08/2021 by LindseyMeadows1953 (1 review written)

My experience of ICICI in the UK has been very positive, and I recommend the bank to everyone.

I have lived and worked in several countries and had multiple different banks accounts over the years with major global banks (including HSBC, Citibank and Barclays), as well as smaller Asian banks (including Habib Bank AG Zurich in Dubai in the early 2000s), and can comfortably say ICICI delivers levels of customer service these other banks can only dream of.

In 2021 even the top private banks do not answer your telephone calls immediately (after one ring) as ICICI have done whenever I've contacted them. Also, the bank is still small enough in the UK to treat customers as human beings rather than numbers which makes the experience of dealing with them very pleasant and personable.

Indeed, my only suggestions for improvement would be to online banking as most other banks allow you to choose and set your own login name instead of having to use a customer reference number (which can be difficult to remember) - the bank could also improve the online customer experience by making pages more user-friendly and even the design more welcoming; and improving availability of transfer services since, in 2021, there really shouldn't be any need for 'cut-off' times for transfers or to wait until after the weekend for money to be credited when most other banks allow you to make and receive payments instantly, 24 hours a day.

Other than that, ICICI Bank UK are exceptional.

  • Ease of Use

  • Customer Service

  • Value For Money

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