A poor excuse of a bank

“A poor excuse of a bank”

Written on: 25/11/2019 by KaseySmith351 (1 review written)

In the past couple of weeks I have had a number of serious issues with HSBC, there were two counts of fraudulent activity on my account and due to the poor response of their useless customer service team the problem remains unsolved. I no longer have access to my account as they have removed me from online banking and when I attempt to re-register it tells me I cannot do so because I do not have an "active online banking account", well obviously if they have closed it down and I am trying to re-register. They are a pathetic excuse for a bank and have the slowest, poorest responses team across any bank I have ever been in contact with. Due to the fact that my account is student bank account I am currently tied with them until I graduate, after this I will never bank with HSBC again they are horrendous and wouldn't recommend them to anybody. I have currently been on hold for 2 hours with their customer services! DISGUSTING