AVOID AT ALL COSTS

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Halifax
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Ford95's review of Halifax

“AVOID AT ALL COSTS”

★☆☆☆☆

written by Ford95 on 18/01/2022

Halifax taking no responsibility for their extremely misleading online fraud guarantee.

The guarantee states “ If you do everything you can to keep your details and devices safe but another person uses your account without your knowledge or approval, we’ll refund any money you may lose”

THIS IS NOT TRUE. they refused to pay back the amount taken from me (after it took three days to be able to get hold of them)
Following a complaint they did then agree to pay the amount back.
Had I known how hard it would be to get hold of them and then get my money back I would never of taken a card with them. I believed what they had written and took my card out on this basis of the guarantee (what I thought was) an informed decision.

Halifax unwilling to compensate me for the misleading information they have written on their website. Will update with financial ombudsman decision in due course.

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