Transfer request on account closure

“Transfer request on account closure”

Written on: 18/01/2021 by FrancescaMurphy-Alt (1 review written)

I completed their form fully asking that my savings account be closed and the funds transferred to another bank.
They did not do this but sent me a cheque instead.
Nowhere on the form does it say that they would send cheques.
This delayed my receiving the funds due to the cheque being posted and the cheque clearing.
When I called them about this refusal they said two things:
1. Banking regulations prevented them transferring the monies
2. If I wanted a transfer it would have cost me £25.
In their literature none of this is mentioned at all.
Following this episode I closed all of my accounts with the Halifax.

PS: I would not have given them even one the star, but this is the lowest available.