Halifax

..I have been able to get back my funds I also had my doubts, but I persevered and I finally found a firm that actually retrieved your funds without asking for any forms of advance payments. All you have to do this time is just make sure you’ve got proper documentation of how you lost your crypto once that’s done you can send a message to .: +1 (657) 257‑9856‬ on whtsaq for help or contact them through there website AT ( erib.io ) hey would assigned an expert to you right away to help you

Contacted for help regarding excessive credit card interest. Their solution? Pay more. Never behind with payments, nowhere near maxed out and they closed my account which must have impacted on credit rating. Usury used to be illegal.The system doesn't allow for a zero star rating so 1 it is.

Brand new customer and a little lost when it comes to opening accounts online! The young lady who helped me was fantastic!! She was friendly, professional, and very patient with me throughout the entire process! My first and only bank account in Omagh, County Tyrone, Northern Ireland is with Halifax Bank, based solely on the excellent customer service that I received from this "Shining Star" in the banking business! She is the example everyone in the Customer Service Industry needs to strive to emulate!! I am not allowed to mention her by name in this review but she is the one who helped the kind elderly gentleman who had just returned home to Omagh after a 67 year absence!!

I tried to shut my regular saver account with them online on 7 Sept. Wasn't able do that online so I had to transfer all the funds to Everyday saver. Odd but true.

Tried to shut down the everyday saver account and I plugged in my bank details for money transfer. A very brief black error message floated across the page saying couldn't do it. I contacted online message chat who assured me they had shut the account down. I said clearly in my message you can't do this as you don't have my bank details where to send my money so I expected them to request them.

They didn't ask me for my bank details which i expressly said I would need to give them. Now my everyday saver account says £0!!

Messaging service also got rid of me and said couldn't help me but I really don't trust them at all.

I now have no money in my accounts / it's gone in a puff of smoke!!! Several calls to customer service on 8 Sept all telling me different things. Eg systems down, IT faults and they all contradicted each other. Couldn't help me. Told me to visit a branch.

Visit to Halifax Watford branch on 9 Sept who told me they had no idea what's wrong and can't help me!! Said they will investigate & contact me soon.... wrote my details on a scrap of paper! Don't hold out any hope.

No case reference no timeframe no procedure or complaints procedure going forward given.

Not explained if I'm in a proper complaint system. No hope of a resolution.

Couldn't get rid of me fast enough.

Perhaps it's internal fraud? How can no one a large institution not be able to help me and how can they lose my money?! I did phone the fraud Department who said unable to help me.

No one seems to be able to help me and I'm extremely stressed

By far and away the worst bank in the UK.

They are stuck in the 90s.

27 times in three months I have sent payments to my staff and Halifax block the payment and tell me to call their fraud hotline or they will remove my banking access to approve the payment.

They can't do something as simple as send a digital statement of a closed account my accountant required.

Their staff are incompetent. Their app is slow. Their staff take hours to respond to chats and close the chat without bothering to ask if they have resolved the problems they create, which means going through chat again from the beginning, then the next chat agent does exactly the same thing.

I have had my debit card declined in Asda with text asking me to confirm I'm trying to pay for my groceries, which in one case caused me to sit in Asda for 2 hours on the phone to 6 different staff members who are equally clueless and inept.

DO NOT EVER OPEN AN ACCOUNT WITH THIS BOOMER BANK.

Went to the welcome desk in hyde. Not very welcome!! Spoke to an ignorant,abrupt member of staff who gave the impression she didn't want to help! Terrible!

Not a regular paying in at hyde Manchester but his Halifax staff need to understand people are just coming g to pay in and go, not to start a conversation that is so long and becomes too personal needs to understand that speaking out so loud of how much money we have in account isn't necessary. Customers know what they have doesn't need to be repeated. Other wiating Customers can hear. That made me feel very vulnerable due to her saying how much I have in the account. Very bad service also please try not to make a conversation so long, it isn't social networking at a bank!

I first opened a Halifax Building Society account in 1971. Since Halifax pretendecd to become a bank the service has declined drastically.. I live abroad and also have a Czech account and have had accounts in several countries. Halifax is now even worse than Barclays.

When I log into online banking , I am given a code which I have to repeat in answer to a phone call. Having clearly said two codes twice each, I was told to reset my information. I did and the same occured again. I was asked to ring a number. I did and was asked to press another number and another and....so it went on and on and on...

My Czech bank seds a code to my phone which I then enter on the computer. Simple.

one guy from the fraud team did not even know the bank's policy....... the service is dire.

Changed the amount paid to them 3 years in to a 5 year FIXED TERM mortgage. Essentially cancelling the contract signed. The reason given to us was to ensure that they could get their grubby hands on more interest from the account. This will have severely NEGATIVE knock-on effects for the next remortgage as an elderly mortgage holder. They are everything that is wrong with banking.