Managed decline

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lpCooke1989's review of Coutts Bank

★★☆☆☆

“Managed decline”

Written on: 18/08/2015 by lpCooke1989 (1 review written)

My twentieth and last year with Coutts.Since its takeover by RBS it has become one of the worst service providers in the wealth management space.The rotating door of private bankers have no interest in anything other than commission income.The moment a large deposit hits your account you receive pressure to invest with them-the self same people that cost a Manchester businessman a 60m fortune one reads! Their call centre is now first point of call for all those who do not invest with them-so no"private banker" It feels like a government organization of the seventies-slow,error strewn and not interested in its run of he mill retail usersLets hope the Royal Household actually reviews it's service providers-the "Queens Bank" is a promotion it doesn't deserve.It sure is tough to love a banker or bank these days!Defections galore to Hoares I gather.At least it's online platform has improved-thankful for small mercies I suppose for my fees of over 2k last year

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