worst choice if you need any help - ever

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Smithyc414's review of Bank of Ireland

★☆☆☆☆

“worst choice if you need any help - ever”

Written on: 28/04/2022 by Smithyc414 (1 review written)

I had to contact the BOI during the pandemic to arrange for a re-mortgage, I cannot begin to bore you with the ridiculous waiting time and frustration. Now in 2022 , it seems even worst! Why??? Over an hour wait, or ring , wait and then the line is cut. Can it be a sadistic joke that after waiting 30 minutes someone comes on the line , you breathe a huge sigh of relief but No!
They are only coming on the line to tell you there is another 30-40 minutes.....Que? !!!
Interestingly they as you to show kindness and consideration for the team working hard. yes, but the directors who are cost cutting - these are the ones who do not show any consideration to their workers

Basically: STAY AWAY from this bank

ps - I am on the line, hearing the nerve-jarring pipe music, being told "your call is important to us" - really? You could have fooled me!. so the good thing is I can write this kind of while-you-wait review

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