extremely bad customer service

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Alidaemi's review of Bank of Ireland

★☆☆☆☆

“extremely bad customer service ”

Written on: 19/01/2022 by Alidaemi (1 review written)

Today I spent over 1 hour and 20mins waiting on a customer service rep. I talked to two customer rep one after each other and after going through all the security question with each of them they said they need to put me through to another department. right now I'm on hold for nearly 1hour and a half. it seems they just don't want to be bother with the calls and they keep passing the customers to each other. all I need is a simple request, I just need to know my mortgage interest for my tax purposes and I have been waiting on the line for nearly two hours. This is a disgraceful and a worth customer service ever. i'm going to remortgage else where and I don't recommend bank of Irland to anyone. don't waste your time with them.

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