What horrible customer service

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Bryceng296's review of Bank of America

★☆☆☆☆

“What horrible customer service”

Written on: 14/09/2020 by Bryceng296 (1 review written)

About a month ago we paid off a mortgage held by Bank of America. After doing a money wire we heard nothing for a week. We tried to call but were put on hold for almost 2 hours and then received a message saying they wouldn't get to us before the end of the business day so call back the next day. After calling back we were once abandoned ut on hold for over an hour.. This time we were cut off.
After finally confirm the receipt of the funds its now almost a month and we have not received any release of lein papers. Again, trying to cal is futile. Hour long waits.
Their excuses? Well pick one. COVID of course. Aren't all problems with customer service the fault of COVID? Redoing their computer systems. How about good old fashioned incompetence? Fortunately after receiving the papers I no longer have any need to do business with this bank ever again and trust me, I wont. Neither should you.

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