No reply, waiting over an hour

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rjh39's review of Lloyds Bank - www.lloydsbank.com

★☆☆☆☆

“No reply, waiting over an hour”

Written on: 11/05/2022 by rjh39 (13 reviews written)

Wanting and needing to reach fraud dept, tried 3 times in a week, since the new online auth system launched, no reply from their fraud dept, all 3 calls waited on hold over an hour and gave up. Went into branch they tried but said i'd have to be there to take the call once it connected - they never got a reply either... So lloyds fraud is a fraud - if my call "is important to you" - employ more staff to take customers calls reporting fraud issues..... Simple. So take your banking elsewhere.. Lloyds is a joke atm

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