Apalling customer service

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karenc606's review of Halifax Bank Current Account

★☆☆☆☆

“Apalling customer service”

Written on: 01/03/2017 by karenc606 (2 reviews written)

Opened the " Reward" current account on the promise if I fulfilled their criteria I would receive £100 reward . All criteria met , however as their switching serviced failed and I had to transfer my direct debits myself. They have used that excuse no to pay . Explained it was their fault not mine , I pay in £1850 pcm and have more than 2 direct debits but the computer says no. It is a feeble excuse not to pay so guess what ... this new customer is moving . Customer Service is appalling

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