Disgusting customer service, do not use on-line service

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Millie's Cookies - www.milliescookies.com
★★★☆☆
2.8
From 4 reviews
50.0% of users recommend this

Sam0751's review of Millie's Cookies - www.milliescookies.com

“Disgusting customer service, do not use on-line service ”

★☆☆☆☆

written by Sam0751 on 29/11/2023

The company website offers satisfaction and as long as you are in the 48 hour window to complain, you are entitled to a refund, as long as it meets SSP refund criteria. Well that's totally rubbish! They made a mistake, I contacted them within 48 hours, they refused to refund on thier error. I contacted customer service twice and was told they wouldn't refund on £23 cookie they ruined, I asked to speak with a manager and was ignored, I had phone SSP who don't answer the phon, I need received an email telling me the case is closed, my summary of Millie's cookies online, is
A- Their website is lies
B- They take payment and you don't receive what you pay for
C- They couldn't care less
D- Their customer service is actually the worst I have ever spoken with.

Do not use Millie's cookies

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