Zatchels Reviews

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★★☆☆☆
1.7 / 5
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Zatchels

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Latest Reviews

★★☆☆☆

“Bad service!”

Written on: 03/07/2016

I ordered a bag online and the website advised it would be 28 days for delivery and if there was any delay beyond this, they would make contact. 35 days after my order I hadn't received any update so I sent an email. After looking on their Facebook page I noticed other customers had been ignored via email and had to prompt a response by writing a public post on their page. I followed suit as I wasn't confident I'd get a response. I then received a brief apology and an update to say that the… Read Full Review

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★☆☆☆☆

“Never received order, no refund till raised a Paypal...”

Written on: 13/04/2015 by tulipbicycle (3 reviews written)

I bought a satchel last year, and it arrived right at the end of the 30 days they said it could take. This time, I ordered two bags in the sale at the start of March. They took my money immediately but despite several attempts to find out what was happening, no bags and no explanation. I had warned them in mid-March of the date when I was leaving the UK and reminded them at the end of the month. They claimed I would receive the bags by 4 April. On 12 April, despite trying to contact them… Read Full Review

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★★☆☆☆

“Mixed feelings about Zatchels”

Written on: 27/05/2014 by Red234 (0 reviews written)

The Zatchel bags i have received which were in good condition are very nice and i get comments from others when out and about. However, they are not very consistent with their quality. I have made 3 orders and 2 times i have had to return part of my order because they were either faulty or were damaged in transit because of no appropriate packaging (2 sheets of tissue paper). The second time i returned my bag i had to chase up my replacement bag because no one acknowledged the return. A… Read Full Review

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