Don't use the website

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Jay225's review of Coach Handbags


“Don't use the website”

Written on: 05/07/2016 by Jay225 (1 review written)

Coach products are great and the shop service is great, however the website is utterly unreliable and Coach themselves seem pretty uninterested in it. I ordered 2 items from the site and selected checkout with Paypal, it failed, so I tried again, it failed again, so I walked away happily, until I discovered that Coach had actually taken payment for the first 2 transactions leaving me out of pocket, it's nearly 3 weeks later and all I've had is an admission that there was "a technical problem" with their site and that they've authorised a refund, that's it, no actual refund as yet, just the email equivalent of a promissory note. If you fancy making a short term interest free loan to Coach then use the website otherwise I'd suggest shopping in store.

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