Oz Cruising Reviews - www.ozcruising.com.au

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★★★☆☆
2.9 / 5
45% of users recommend this
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  • Food - quality & variety

  • Entertainment on board

  • Value For Money

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Oz Cruising - www.ozcruising.com.au

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Latest Reviews

★☆☆☆☆

“They basically take your money and disappear”

Written on: 11/05/2022 by Kaiden326 (1 review written)

They basically take your money and fail to pass it onto the cruise lines. No phone numbers to follow them up with, just email to which they occasionally respond - but without returning the money, even though the cruise was cancelled and they never actually paid the cruise line. Its appalling and despicable that people like this can continue to do business. Karma bus will come for these low life's at some point… Read Full Review

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★★★★★

“Great online booking agent”

Written on: 11/08/2021 by MWfield2 (1 review written)

I have booked my 4th cruise with Ozcurising and have always been very happy with the experience. I have booked this cruise on Royal Caribbean and are really looking forward to trying out the Ovation Of The Seas… Read Full Review

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★★★★★

“Easy to change cruise date”

Written on: 10/08/2021 by SophieC1976 (1 review written)

I had to change my booking to a later sailing due to Covid cancellation of the cruise I had booked. I found the process was very easy. I booked a new cruise and emailed Ozcruising to transfer it over. They even provided me a discount to what the cruise line price was direct… Read Full Review

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★★★★★

“Loved Oz Cruising Website”

Written on: 10/08/2021 by AlexR1961 (1 review written)

I have booked another Royal Caribbean cruise today for next year. I found booking with Ozcruising such an easy experience. I love that I am in control of my booking and can change the cabin number by myself without have to call up to do it… Read Full Review

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★☆☆☆☆

“Ozcruising abysmal customer service that will be...”

Written on: 15/07/2021 by DiHouston (1 review written)

Cruise deposit paid cc. Balance paid when due through the only option to pay with credit card, which was BPAY through the Ozcruising website. Have to pay cc for travel insurance with card to save $$. cruise was cancelled. We chose refund September 2020. contacted Princess, they confirmed ozcruising was refunded full amount 14 December 2020. Oz Cruising meantime denied charge back through BPAY first time , as they dudnt have the refund from princess. We then found out they already had our money… Read Full Review

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★☆☆☆☆

“Warning stay away from Ozcruising ”

Written on: 31/03/2021 by Pettersen (1 review written)

Warning stay away from Ozcruising company they will take your money and not give it back if your trip is canceled We had our cruise canceled back in August last year and we are still waiting to have our money return. The said it would take 90 days. They told us in December that Princess Cruises returned our money and it was in the line to be processed We are still waiting, it has been way over 180 days now and we still don’t have our money returned even though it was given back to them in… Read Full Review

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★☆☆☆☆

“Refund”

Written on: 06/08/2020 by Wayne281055 (1 review written)

We are waiting for our refund for over 5 months. We found out that P&O have sent the refund back to ozcruising on the 21st may and we cannot get an answer from them. They will not answer emails or phone calls and P&O cannot get in touch with as well … Read Full Review

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★★★★★

“Great firm”

Written on: 20/05/2017 by Debco56 (1 review written)

We have used Ozcruising several times, have found the website easy to use, they respond to queries or problems quickly and try to solve problems quickly. Have found them very helpful on the phone. We would recommend them to anyone for good efficient service and best prices… Read Full Review

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★★★★★

“Excellent professional services”

Written on: 07/10/2015 by Polly2401 (1 review written)

We had used Ozcruising twice before and normally it was hubby doing the booking. Four weeks ago, I decided to contact Ozcruising to book a PNG cruise through email. The email was answered almost straight away and I did all the booking with our future cruise deposit too. I had more questions re the visa to PNG and they were answered straight away through email. I was very impressed with their prompt services. Their website is easy to understand and no surcharges for credit cards. On Sunday I… Read Full Review

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★☆☆☆☆

“Oz Cruising poor Service Give me US customer service...”

Written on: 15/11/2013

We booked a cruise with Oz Cruising to be had 8 months out (booked sep 2013 for Jun 2014) and wanted to cancel it less than a week later because of work relocation. The reply was so typical for an Australian Company - "you ticked the box on our T&C which says no refund". We are from Australia but have used US based companies several times, and NEVER have we had a "leave us alone" answer like this. After arguing the case they finally agreed to refund less $100 in 'processing cost' - but alas… Read Full Review

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★★☆☆☆

“Service was a big disappointment”

Written on: 18/09/2011 by dikdanx (1 review written)

Oz Cruising failed to provide me with the necessary advice to get the cheapest and easiest visas for my trip. This resulted in me paying far more than I needed - unlike fellow passengers whose online travel agents willingly volunteered this information. When I rang to provide feedback they were very defensive and not willing to make available to future clients the necessary information to save money. I cannot recommend them to anyone looking for a company that cares about its customers… Read Full Review

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