Complete waste of time

★★☆☆☆
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22% of users recommend this
  • Value For Money

Kelleyqc77's review of Online Turf - www.onlineturf.co.uk

★☆☆☆☆

“Complete waste of time”

Written on: 14/05/2021 by Kelleyqc77 (1 review written)

I find it quite ironic that on the day I receive a response to my complaint to Online Turf I also receive an email asking me to review them. Be warned, there are a number of good reviews don't get me wrong but my experience was certainly not as joyful as others. Having ordered turf to come on a set day and having lined up people to lay the turf the following day we thought we had planned well. The first issue was the turf did not arrive on the day planned and we had no communication from Online Turf to inform us of the delay. The following day we were constantly promised various times of when it would arrive so our labour continued to sit around waiting . At 4pm the day after the turf was meant to arrive and with now sign of it coming we had to send the labour home at a cost of £200 to us. When contacting Online Turf they kindly focused on informing us when our refund would arrive and promptly dismissed and responsibility for the delays. As you can imagine they also weren't willing to contribute to the financial loss their delays cost us. Whats the point of offering a set day delivery service if it doesn't arrive. Ironically the couriers tried to deliver it 5 days later calling us when they were a few minutes away. Obviously Online Turf hadn't informed them of our cancelled order. A complete waste of time and given my poor customer experience I wouldn't recommend them to my worse enemy. Complete time wasters.

  • Value For Money

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