subscription service & customer service a joke

Great magazine but unreliable subscription service its quite often late when I rang manager said that u had to exspect magazines 2 go missing horrible service.one girl blamed royal mail the other said it would b tracked only 4 the manager 2 say that would b impossible she kept saying if u cancel subscription u will pay more in newsagent my reply was at least it would b there when it was supposed 2 b