Chaotic, unhelpful & rude

Because the boarding of my incoming flight from Washington Dulles started late and took way too long, this plane was delayed by over an hour, giving me less than an hour to catch my connecting flight to Amsterdam.

After being held back in the plane and not allowed off for another twenty minutes, I was in quite a panic when I finally arrived at customs. Because of my Dutch European Union Passport; I was directed to the automatic Custom check, but the line was hardly moving and I soon figured out why: only one automatic gate was functioning properly.

When I asked what I was supposed to do (boarding had already started), I was told in very poor English that "I should have gotten in the right line", thus blaming me for being directed the wrong way. When I started protesting (and some other passengers with me), security was called and we were being contained by five angry, poor English shouting men.

Thanks to the people waiting in the "right" line, I finally cleared customs, but was then pointed in the wrong direction to the gate, which means I had to run all the way back.

At the right gate, I was told that all my running was unnecessary; With more than half the passengers boarding late, my flight wasn't going anywhere anytime soon. Why didn't anyone tell me I didn't need to hurry?

All in all, I thought the people at Paris Charles de Gaulle were very rude and should at least all take a class or two in English. It's an international airport, they can't expect every traveller to speak fluent French!