Nobody knew what to do!

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dxHunt263's review of Birmingham International Airport

★☆☆☆☆

“Nobody knew what to do!”

Written on: 07/03/2020 by dxHunt263 (1 review written)

6th March 2020
Not Verified | Staff training needed in fire procedures. Yesterday we arrived from Dubai and awaited the return of our cases. Whereas I accept that an Emirates flight has a lot of baggage to take off the plane we considered the wait far too long - around 30 minutes. I have never waited so long in an airport to collect our baggage. Whilst still waiting the fire alarm went off and nobody seemed to know what to do. There was no loud speaker announcement just someone shouting to leave the building, which could easily have been missed if you were one end of the terminal. But as we tried to leave, the security doors were shut through to the outside area and people were kept locked in. As a public sector worker I have been trained to leave the building immediately and yet we were locked in the baggage collection area, which I consider a breach of fire regulations as shouldn't you leave immediately and report to an allocated point in the airport? Nobody seemed to know what to do and people were told not to collect any more bags but to leave - we couldn't. This could have turned into a very serious fire with casualties as people were not trained to react quickly. If the safety and security of passengers is of paramount importance why did this not continue when a fire bell rang - shame on you Birmingham Airport.

  • March 2020

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