Families with babies, stay away!

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DavidKolinek's review of ZipTransfers.com www.ziptransfers.com

★☆☆☆☆

“Families with babies, stay away!”

Written on: 22/05/2022 by DavidKolinek (1 review written)

The transfer to the hotel was OK, but on the way back the driver (coming 15 minutes late) arrived without the baby set which we booked and paid for in advance. They were unwilling to solve the issue, super arrogant, and were actually shouting at me on the phone. They just told us "you can have the baby on your lap, the driver will go slowly". We obviously decided to reject this proposal and ask the hotel reception to call us a private taxi. I was still not able to get the refund from ZIPTRANSFER as they promised they would give me, only gave me 12 EUR for the baby seat but did refund us for the trip which we did not take (because of the missing baby seat).

Just a note, the private taxi arrived in 5 minutes with a baby seat, and in the end, it was even cheaper than ZIPTRANSFER (89 EUR Cala Millor to Palma with a baby seat).

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